Waste Operations & Reuse Centre Supervisor

West London Waste; Greater London; Hybrid; GBP 45,000 - 48,000; Full time

Benefits offered by this job

LGPS Pension

Cycle to Work

EV Salary Sacrifice

Discounted Gym

Childcare Benefit

Sustainable workplace

Job summary

West London Waste Authority is seeking a proactive Supervisor to support the leadership of HRRCs and a waste transfer station. Reporting to the Site Manager, you will supervise up to 15 staff, drive health and safety, and ensure cost-effective daily operations while delivering high customer service.

The role is site-based at Abbey Road and requires 5 days out of 7 on a rota, with attendance at offices and sites. Permanent, 36 hours per week with a salary of £45,139–£48,441.

Qualifications

• COTC Level 4 qualification or equivalent experience within six months.
• Experience supervising waste management sites or sections of sites.
• Experience delivering demonstrable improvements at waste management sites.

Responsibilities

• Ensure all work is carried out in line with health and safety policies and procedures, identifying and managing risks and promoting a safety-first culture across the team.
• Lead the creation, review and communication of risk assessments with the Health and Safety team, and oversee SOPs, first aid resources, accident reporting and investigations.
• Oversee daily operations at waste transfer stations and recycling centres, ensuring adherence to budgets and service agreements.
• Maintain sites and equipment to the required operational standards.
• Supervise contractors and engineers, manage work permits and oversee onboarding for new starters and visitors.
• Cultivate a culture of customer service excellence, managing escalations and maintaining positive relationships with trade and public customers.
• Produce weekly reporting on KPIs, operational costs and customer feedback, ensuring compliance with internal and external data and reporting requirements.
• Use data-driven decision-making to achieve KPI and Service Level Agreement (SLA) targets.
• Implement pilots for materials repair and reuse, updating risk assessments and procedures accordingly.
• Maintain and update business continuity plans for sites.
• Supervise and lead up to 15 operational staff, managing employee relations, performance, scheduling and attendance.
• Oversee Health and Safety training and compliance, write and audit Training Information Guides (SOPs) and manage the training matrix.
• Monitor key budget lines (Supplies and Services, Employee budgets), report financial performance and initiate procurement in line with the Authority's financial procedures.
• Deputise for the Site Manager as needed, supporting strategic and operational decisions.

Skills

Staff supervision

Project management

Health & safety awareness

Word

Excel

PowerPoint

Outlook

MS Teams

Education

COTC Level 4

Tools

Word

Excel

PowerPoint

Outlook

MS Teams

Job description

West London Waste Authority is seeking a proactive Supervisor to support the leadership of HRRCs and a waste transfer station. Reporting to the Site Manager, you will supervise up to 15 staff, drive health and safety, and ensure cost-effective daily operations while delivering high customer service.

The role is site-based at Abbey Road and requires 5 days out of 7 on a rota, with attendance at offices and sites. Permanent, 36 hours per week with a salary of £45,139–£48,441.