Warranty Technician

JR United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique à Milton Keynes recherche un technicien en garantie passionné par le cyclisme. Le candidat idéal doit avoir des compétences en résolution de problèmes techniques et être Cytech Level 1 ou 2 qualifié. Avec un environnement soutenant et des opportunités de développement, rejoignez une équipe dévouée à la satisfaction des clients dans la communauté cycliste.

Benefits

Package salarial compétitif

Environnement de travail dynamique

Opportunités de formation et de développement de carrière

Qualifications

• Confiance dans la gestion de la charge de travail et prise de décisions.
• Solides connaissances en vélos de route et VTT; compréhension technique des produits Shimano est un atout.

Responsibilities

• Gérer le retour et le traitement des articles de garantie selon les politiques.
• Résoudre rapidement les problèmes techniques et les plaintes des clients.
• Communiquer des informations clés sur les garanties et produits aux départements internes.

Skills

Communication écrite

Communication verbale

Gestion du temps

Résolution de problèmes techniques

Travail en équipe

Education

Cytech Level 1 or 2 (ou équivalent)

Job description

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Warranty Technician Competitive Salary
Knowlhill, Milton Keynes

Full-Time|Permanent

Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, wed love to hear from you!

Were looking for a dedicated and detail-orientedWarranty Technicianto join our Warranty Department. Youll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard.

The Role

As a Warranty Technician, youll be responsible for:

• Managing the return and processing of warranty items in line with company and supplier policies.
• Ensuring customer complaints and technical issues are resolved promptly and effectively.
• Liaising with suppliers to ensure warranty returns are processed accurately and efficiently.
• Communicating key warranty and product insights to internal departments.
• Providing technical and warranty support to UK-based customers.

The Person

Reporting to the Warranty & GSR Manager, the ideal candidate will:

• Be confident in managing their own workload and making sound warranty decisions.
• Have excellent written and verbal communication skills.
• Be a clear and professional communicator who enjoys working directly with customers.
• Be an enthusiastic team player with a track record of achieving goals.
• Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage.
• Be Cytech Level 1 or 2 qualified (or equivalent).

What We Offer

• A competitive salary package
• A supportive and dynamic working environment
• Opportunities for training and career development
• The chance to work with a team passionate about cycling and customer care

Ready to Join Us?
If you're a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community.

Quality Personnelacting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5thyear running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.