Warranty / Service Administrator

Pembrook Resourcing; Oxford; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading automotive service company in Oxford is seeking a Warranty & Service Administrator to join their aftersales department. This key role focuses on managing warranty claims and service administration while maintaining accurate records essential for workshop and customer service operations. The ideal candidate will possess strong administrative skills and a solid understanding of the motor trade, along with excellent communication and organisational abilities. Competitive salary and supportive team environment offered.

Benefits

Competitive salary

Manufacturer training and career development opportunities

Company pension scheme

Qualifications

• Previous experience in warranty administration or service administration in the motor trade.
• Knowledge of manufacturer warranty systems and processes.
• Ability to work efficiently under pressure and to tight deadlines.

Responsibilities

• Process and submit manufacturer warranty claims accurately and within deadlines.
• Liaise with manufacturers regarding claim approvals and rejections.
• Maintain accurate service records and invoicing for completed work.

Skills

Attention to detail

Organisational skills

Communication skills

Proficiency in DMS

Ability to work under pressure

Tools

DMS (Dealer Management Systems)

Microsoft Office

Job description

Overview

Warranty & Service Administrator - Motor Trade

We are seeking an organised and detail-focused Warranty & Service Administrator to join our busy aftersales department. This is a key position within the team, responsible for managing warranty claims, service administration, and ensuring accurate records to support the smooth running of the workshop and customer service operations.

This role suits someone with excellent administrative skills, a solid understanding of the motor trade, and the ability to work efficiently under pressure.

Responsibilities

• Process and submit manufacturer warranty claims accurately and within set deadlines.
• Liaise with manufacturers regarding claim approvals, rejections, and follow-ups.
• Maintain accurate service records, job cards, and invoicing for all completed work.
• Support the service department with booking, scheduling, and customer communication.
• Ensure all paperwork is completed in line with manufacturer and company guidelines.
• Work closely with service advisors, workshop controllers, and technicians to gather required information for claims.
• Monitor claim progress, report on claim status, and resolve any discrepancies promptly.
• Maintain compliance with all manufacturer audit requirements.

Candidate Profile

• Previous experience in a warranty administration or service administration role within the motor trade.
• Knowledge of manufacturer warranty systems and processes.
• Strong attention to detail with excellent organisational skills.
• Ability to work under pressure and to tight deadlines.
• Good IT skills, including proficiency in DMS (Dealer Management Systems) and Microsoft Office.
• Excellent communication skills, both written and verbal.
• A proactive approach and ability to work as part of a team.

Benefits

• Competitive salary 26,000 - 32,000 depending on experience.
• Manufacturer training and career development opportunities.
• Supportive team environment.
• Company pension scheme and other employee benefits.

How to Apply

If you are an experienced Warranty or Service Administrator looking for a new challenge in a professional and friendly dealership environment, please send your CV and cover letter to