Warranty Sales Co-ordinator

Allianz; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading insurance and asset management company in London is seeking a Warranty Sales Co-ordinator to enhance warranty and assistance policy renewals through effective telephone sales and customer service. The ideal candidate will have experience in sales, a solid understanding of compliance, and excellent communication skills. This role offers professional development opportunities in a supportive environment.

Benefits

Employee development programs

Inclusive workplace environment

Qualifications

• Experience in sales and customer service roles.
• Ability to handle telephone sales inquiries professionally.
• Knowledge of FSA regulations and quality management systems.

Responsibilities

• Handle telephone sales and customer inquiries.
• Provide product information to aid purchase decisions.
• Maintain compliance with FSA regulations.

Skills

Telephone sales skills

Customer service skills

Compliance understanding

Data accuracy

Job description

Job Title: Warranty Sales Co-ordinator
Reporting To: Financial Products Sales Manager
Department: Finance & Insurance Operations

Objective of the Role

To increase warranty and assistance policy renewals by utilising your sales skills when handling telephone sales enquiries and customer service calls, and updating systems accordingly. To ensure all processes and procedures comply with FSA requirements.

Hours

Shifts are between 9am-6pm Monday to Friday and 9am-1pm Saturdays (35 hours within these hours). Due to the nature of this position, hours may vary in line with business needs.

Main Duties

1. Telephone sales, renewals, and enquiries
2. Handle all external/internal sales, renewals, and enquiries proactively, utilising your sales skills at all times, following agreed procedures.
3. Provide customers with warranty and assistance product features and benefits to aid purchase decisions.
4. Ensure product knowledge is kept up-to-date through research and training.
5. Handle calls within performance targets and professionally follow procedures.
6. Accurate data capture and input, recording all activity for reporting.
7. Operate within FSA regulations, following the sales process based on a procedural approach.
8. Maintain a safe and tidy work area, complying with Health & Safety legislation.
9. Report any Health & Safety issues to the appropriate personnel.
10. Identify training needs and inform your manager or team leader.
11. Adhere to quality management system procedures and instructions.
12. Achieve key performance targets and participate in appraisals and team meetings.
13. Assist with ad-hoc projects, complete administration, and provide reports as required.
14. Perform other duties as assigned by the Warranty Sales Manager.
15. Maintain high performance standards as per the PMF.
16. Ensure compliance with all relevant regulations and legislation.

About Allianz

Allianz Group is a trusted leader in insurance and asset management, committed to employee development and diversity. Allianz Partners specializes in travel insurance, assistance, digital risks, health, life, and automotive insurance. We foster an inclusive environment and welcome applications from all backgrounds.