Warranty Returns Coordinator

Multimatic; Thetford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Warranty Returns Coordinator to manage warranty return requests and ensure compliance with company policies. This role involves collaborating with customers and internal teams to facilitate returns, maintaining accurate records, and analyzing return data to identify trends for improvement. The ideal candidate will possess strong analytical and communication skills, ensuring a high standard of customer service while adhering to quality management systems. Join a forward-thinking company that values continuous improvement and offers a supportive environment for growth.

Qualifications

• Strong analytical skills to assess warranty return data and trends.
• Excellent communication skills for customer interaction and updates.

Responsibilities

• Process warranty return requests and ensure compliance with policies.
• Coordinate with teams to facilitate the warranty return process.

Skills

Analytical Skills

Communication Skills

Customer Service

Problem-Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Quality Management Systems (e.g. TS 16949, ISO 9001:2014)

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Process warranty return requests from customers and ensure compliance with company policies.

2. Coordinate with customer, logistics, and technical support teams to facilitate the return process.

3. Arrange inspection of returned products to determine the validity of warranty claims.

4. Maintain accurate records of all warranty returns and related documentation.

5. Communicate with customers regarding the status of their warranty returns and provide updates as needed.

6. Analyse warranty return data to identify trends and areas for improvement.

7. Assist in development and implementing policies and procedures for warranty returns.

8. Work with the accounts team to resolve any financial queries.

9. Ensure compliance with security requirements, including information security, data protection, and prototype protection, to maintain the highest standards of information security at the level required by our customers.

10. Support all company and department activities associated with meeting the goal in the “Presidents Message”.

11. Adopt and practice Kaizen principles and concepts, participate in continuous improvement and GEAR activities.

12. Follow all general procedures as indicated in the General Procedures section of the Level 3 Procedures Manual.

13. Support and adhere to policies, procedures, and operational guidelines related to established quality management systems (e.g. TS 16949, ISO 9001:2014).

14. Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.

15. Additional duties and responsibilities as assigned.

If you are interested in this position, apply by sending us your cover letter and resume.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities are available upon request throughout the recruitment and assessment process for applicants with disabilities.