Warranty Project Manager

Marine Resources Recruitment Ltd; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marine industry company in Southampton seeks a Warranty Project Manager to coordinate warranty issues and manage repairs, ensuring smooth communication with customers and technicians. Candidates should have strong organizational and communication skills, along with a marine background. The role involves substantial customer interaction and international coordination.

Qualifications

• Experience in marine industry or project coordination.
• Strong problem-solving skills.
• Ability to manage multiple tasks across time zones.

Responsibilities

• Be the go-to contact for warranty support.
• Arrange and oversee warranty repairs.
• Manage communication with customers throughout the repair process.

Skills

Technical understanding

Strong organisational skills

Excellent communication skills

Job description

We’re working with a leading name in the marine industry to recruit a Warranty Project Manager. This is a customer-focused and coordination-heavy role, perfect for someone with technical understanding and strong organisational skills.

This position is all about making sure warranty issues are handled smoothly from start to finish. You’ll be the main point of contact for boat owners and skippers whose vessels fall outside of the company’s core aftersales locations, often managing repairs internationally. You'll coordinate logistics, liaise with technicians and subcontractors, and ensure customers are kept informed throughout the process. It’s a role that requires excellent communication skills, a practical mindset, and the ability to juggle multiple projects across time zones. You’ll work closely with the wider Aftersales and Technical teams to ensure all warranty work is properly logged, reported and followed up both with the customer and the manufacturer.

Key Responsibilities:

• Be the go-to contact for warranty support
• Arrange and oversee warranty repairs using in-house and third-party technicians
• Manage communication with customers throughout the repair process
• Submit accurate warranty claims and ensure they are tracked and followed up with manufacturers
• Maintain clear repair logs for each vessel
• Coordinate technician travel and support logistics
• Escalate unresolved technical issues or customer concerns appropriately

This would suit someone with a marine background, either hands-on technical or project coordination, who enjoys solving problems and creating a smooth customer journey. You’ll need strong organisational skills, a calm and proactive approach, and confidence managing multiple tasks at once.

For more information, contact Jo [e-mail]/07776 598452 or Suzie [e-mail]

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