Warranty Process Lead

TN United Kingdom; Corby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Warranty Specialist to enhance the efficiency of warranty claims processing. In this role, you will be responsible for managing warranty claims, collaborating with various departments to improve processes, and ensuring that service agents are well-trained in the necessary systems. If you have a strong background in warranty operations, particularly in the automotive sector, and a passion for continuous improvement, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a team dedicated to excellence and innovation!

Qualifications

• Extensive experience in Warranty-based business, preferably in automotive aftersales.
• Strong drive for continuous improvement with a Kaizen mentality.

Responsibilities

• Process Warranty claims efficiently within required timeframes.
• Liaise with Commercial and Quality departments to identify improvements.

Skills

Warranty Processing

Continuous Improvement

Liaising with Departments

Tools

SAP

Job description

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Responsibilities:

1. Process Warranty claims, ensuring that claims and authorisation requests are processed within the required timeframe.
2. Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow.
3. Liaise with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to the Warranty claim software and user experience, and update user manuals accordingly.
4. Highlight opportunities to improve functionality while adhering to budget constraints.
5. Support third-party repairers and end users.
6. Act as a coach and trainer, ensuring service agent users are familiar with INEOS systems, policies, and procedures.

What we are looking for:

1. Extensive experience in a Warranty-based business, preferably within automotive aftersales, including vehicle manufacturer or broader manufacturing trade experience.
2. Familiarity with SAP-based software tools or equivalent.
3. A strong drive for continuous improvement, with a Kaizen mentality.

If the role interests you and you want to learn more, please apply. Include a covering letter supporting your application along with any other relevant information.

If your application is successful, a team member will contact you to arrange an initial conversation.