Warranty Engineer

Jonathan Lee Recruitment Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique dans le secteur automobile recherche un ingénieur de garantie pour rejoindre son équipe. Le candidat idéal aura une expérience dans le secteur, de solides compétences en résolution de problèmes et sera capable de collaborer efficacement avec les clients. Ce rôle implique la gestion des réclamations de garantie, le traitement des retours de produits et la collaboration avec l'équipe qualité pour améliorer les processus.

Qualifications

• Expérience ou compréhension du secteur automobile.
• Connaissances en maintenance, réparation ou électricité automobile souhaitées.
• Capacités de travail en équipe pour collaborer avec les clients.

Responsibilities

• Effectuer des tests sur les électromécaniques, identifier et résoudre les problèmes.
• Gérer les réclamations de garantie et traiter les mouvements de stock.
• Analyser les retours par produit pour réduire les coûts.

Skills

Pensée logique

Résolution de problèmes

Compétences en communication

Travail en équipe

Tools

SAP

MS Office

Job description

Are you ready to take your career to the next level in the dynamic world of automotive quality and warranty management? This is your chance to join a forward-thinking company that values innovation, precision, and customer satisfaction. As a Warranty Engineer , you'll play a pivotal role in ensuring product excellence and delivering top-tier service to clients. This is a fantastic opportunity to work with cutting-edge technology, develop your skills, and make a real impact in the automotive aftermarket sector.

What You Will Do:

- Conduct testing and reporting on rotating electrics, including starter motors and alternators, to identify and resolve issues.

- Accept or reject warranty claims in line with current service offers, ensuring a 48-hour turnaround for claims processing.

- Collaborate with the Quality team using a problem-solving mindset to drive continuous improvement.

- Liaise directly with customers to provide detailed explanations for accepted or rejected returns and promote best practices to reduce warranty costs.

- Manage inventory control of warranty units and process stock movements using SAP business management software.

- Provide analysis on returns by product, supplier, and customer to support the reduction of warranty returns and promote quality improvement initiatives.

What You Will Bring:

- Hands-on experience or understanding of the automotive aftermarket sector, with training provided if needed.

- Logical thinking skills for fault finding, with a background in vehicle maintenance, repair, or auto electrics being desirable.

- Proficiency in MS Office tools and familiarity with business management systems like SAP.

- Strong problem-solving abilities and a proactive approach to continuous improvement.

- Excellent communication and teamwork skills to collaborate effectively with colleagues and customers.

This role is integral to the company's mission of delivering exceptional quality and service. By ensuring warranty claims are handled efficiently and accurately, you'll contribute to reducing costs and enhancing customer satisfaction. The company is committed to fostering a culture of innovation, professionalism, and excellence, making it a great place to grow your career.

Location:

This exciting opportunity is based in Redditch, offering a convenient location in the heart of the automotive industry.

Interested?:

If you're ready to drive your career forward as a Warranty Engineer , don't miss this chance to join an industry leader. Apply today and take the first step towards an exciting and rewarding future!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.