Warranty & Customer Service Advisor

Strive Supply Chain; Lancaster; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading FMCG Distribution business is seeking a Warranty & Customer Service Advisor in Lancaster. This Monday to Friday role involves managing customer inquiries, invoicing, and ensuring compliance with service standards. Ideal candidates will possess strong customer service skills and be capable of working independently within a busy environment.

Qualifications

• Excellent customer service skills and ability to build relationships.
• Competent in Excel and Word.
• Ability to work under pressure.

Responsibilities

• Invoicing and controlling branch work in progress.
• Check system to ensure campaigns are completed and costed correctly.
• Meet and greet customers in a professional manner.

Skills

Customer Service

Communication

Attention to Detail

Team Player

Time Management

Tools

Excel

Word

Job description

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

Warranty & Customer Service Advisor

GBP28k + Benefits

North West

Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on for further vacancies and information.

Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Advisor to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role a Monday to Friday role on a 40hour week (1000hrs - 1800hrs).

Key Responsibilities:

• Invoicing and controlling branch work in progress.
• Check system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Assist in achieving branch KPI s in relation to efficiency, WIP targets, recovery rates and invoice lead time.
• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely update to our customers and confirm bookings with customers.

The Ideal Candidate:

• Excellent customer service skills and ability to build and manage relationships.
• Computer literate, competent in excel and word.
• Good interpersonal skills an ability to work as a team player within a busy department.
• Ability to work under pressure and without supervision.
• Effective communication skills.
• Attention to detail.

Apply now for immediate consideration!

This is a fantastic opportunity we look forward to your application.

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