Warranty Claims Executive

Cinch Cars; Hook; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Hook is seeking a Warranty Claims Executive to manage claims approval, verify vehicle-related issues, and ensure exceptional customer service. The ideal candidate should have a strong automotive background and excellent communication skills. If you have experience in warranty claims handling and are passionate about delivering a great customer journey, apply now.

Qualifications

• Experience in handling warranty claims is essential.
• Background in automotive industry preferable.
• Excellent organizational and multi-tasking skills needed.

Responsibilities

• Review and verify repair/authorization requests.
• Make final decisions on claims approvals.
• Support the CX Aftercare team with warranty questions.

Skills

Warranty claims handling

Automotive background

Dealer experience

Understanding customer journey

Excellent communication skills

Attention to detail

Job description

Overview

Warranty Claims Executive

Hook

Up to £35,000

37.5 hours per week Monday – Friday

We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.

For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.

Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.

Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?

cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.

That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.

Key Responsibilities

• Responsible for reviewing the repair/authorisation requests & their validity in relation to the reported vehicle issue(s). Gathering the necessary supporting information as part of the review process
• Verify that costs quoted are correct, and check against any unnecessary upsell
• Responsible for making the final decision on approving/declining claims within their authority limits, and to gather the required information for claims outside of their authority limits for deferral to more senior team members together with your recommended course of action
• Support the wider CX Aftercare team in answering technical/warranty questions

Key Skills

• Warranty claims handling
• Automotive background, ideally as a technician but at least as a service advisor.
• Dealer experience
• Understanding of the customer journey and the importance of delivering a great customer experience is essential
• Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance
• Well-organised with excellent attention to detail and the ability to multi-task

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP