Warranty Claims Engineer

Allianz; Croydon; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading insurance provider in Croydon is seeking a Warranty Claims Specialist to manage warranty claims for automotive manufacturers. The role involves interacting with clients and retailers, ensuring claims meet warranty conditions, and providing expert technical support. Applicants should have a strong understanding of motor vehicle technology and excellent communication skills. This position offers hybrid working and various staff benefits.

Benefits

Comprehensive training and development opportunities

Company pension scheme

Private medical cover

Competitive annual leave

Flu vaccination and eye care vouchers

Access to discounts on products

Company-wide performance bonus scheme

Free roadside assistance after probation

Interest-free season ticket loan

Paid volunteering days

Employee assistance programme (EAP)

Qualifications

• Strong understanding of motor vehicle technology.
• Solid knowledge of motor vehicle warranty.
• Excellent communication skills, both verbal and written.
• Previous experience in a warranty department is an advantage.

Responsibilities

• Ensure the warranty claim is valid and meets conditions.
• Use exceptional customer service skills to manage claims.
• Monitor claims to ensure timely service delivery.
• Handle all incoming calls in a polite manner.

Skills

Understanding of motor vehicle technology

Technical qualifications equivalent to City and Guilds Motor Vehicle Technician

Communication skills (verbal and written)

Proficient in Microsoft Office

Interpersonal skills

Education

GCSE level including English and Maths

Tools

Online systems

Job description

Department: Warranty
Location: Croydon - Hybrid
Salary: £33,021.15
Bonus: £1,545 performance bonus
Start Date: June/July

The Role:
In this role, you will be responsible for handling Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will be in direct communication with our client's retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will have the responsibility to approve or decline claims based on the information received and the terms of the warranty policy. You'll respond to inbound and outbound calls from retailers, customers, and internal teams to provide expert technical support and ensure smooth claim management.

You will ensure a professional and proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, while working collaboratively to achieve Allianz Partners' Vision and Mission.

Hours:
37.5 hours per week, covering shifts between 9 am and 5:30 pm, Monday to Friday.

Responsibilities:

• Ensure the warranty claim is valid and meets the terms and conditions of the Approved Used Warranty programme.
• Use your exceptional customer service skills to manage claims proactively, ensuring timely and cost-effective customer service.
• Monitor claims to ensure services are delivered on time and customers are kept fully informed.
• Handle all incoming calls in a polite, efficient, and proactive manner.
• Ensure retailers adhere to agreed claims procedures and self-authority claim limits.
• Identify and initiate potential recoveries from third parties.
• Apply product and technical knowledge effectively and maintain up-to-date knowledge of the automotive brands represented.
• Share product or technical updates and issues with your colleagues.
• Handle regulated complaints within FCA complaint guidelines.
• Manage complaints within your authority limits and provide objective reports when required.

About You:

• Strong understanding of motor vehicle technology and technical qualifications equivalent to City and Guilds Motor Vehicle Technician.
• Solid knowledge of motor vehicle warranty and sound technical knowledge.
• Proficient in Microsoft Office and comfortable with online systems.
• Excellent communication skills, both verbal and written (emails/correspondence).
• Confident interpersonal skills with the ability to engage effectively with retailers, clients, and customers.
• Previous experience in a warranty department is an advantage.
• Educated to GCSE level or equivalent, including English and Maths.

Staff Benefits:

• Training: Comprehensive training and development opportunities, ensuring continuous learning.
• Pension Scheme: We contribute towards your future through a company pension scheme.
• Private Medical Cover: Available after 12 months of service.
• Annual Leave: Competitive leave entitlement with additional days for long service.
• Flu Vaccination & Eye Care Vouchers: Annual benefits to keep you healthy.
• Discounts: Access to discounts on Allianz products and high street/online retailers.
• Performance Bonus: A company-wide bonus scheme based on performance.
• Roadside Assistance: Free after 6 months of probation.
• Interest-Free Season Ticket Loan: Available after probation.
• Corporate Social Responsibility: Paid volunteering days after 12 months of service.
• Employee Assistance Programme (EAP): Available from day one, offering confidential 24/7 helpline and support for mental health, legal advice, and more.

If you share our values and are ready to continue your professional development, we encourage you to apply.