Warranty Audit Consultant

MSX International; Milton Keynes; On-site; GBP 45,000 - 75,000; Full time

Job summary

MSX International is seeking a Warranty Audit Consultant to perform in-depth reviews of dealer warranty operations across the UK, focusing on repair capabilities and audit risk.

The Warranty Audit Consultant will conduct warranty audits throughout the UK, requiring travel, detailed reporting, and close collaboration with dealers to ensure compliance with warranty procedures and policies.

Qualifications

• Minimum five years’ experience in warranty with motor industry knowledge.
• Alternative candidates: three years of technical/workshop experience with warranty/process knowledge.
• Extensive knowledge of policy, procedures and workshops’ processes.
• Knowledge of cars is advantageous but not essential.
• Ability to liaise with all levels within the dealer network.
• Excellent written and verbal communication skills.
• Ability to manage own workload and travel.

Responsibilities

• Conduct Dealer on-site Warranty audits.
• Analyze dealer historical warranty cost performance.
• Advise Dealer on warranty processes and compliance with manufacturer’s Warranty.
• Prepare detailed reports and present close meeting reports on-site.

Skills

Warranty knowledge

Aftersales

Warranty process

Communication skills

Interpersonal skills

Time management

Travel availability

Dealership liaison

Job description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

MSX are currently seeking a Warranty Audit Consultant for the UK market. The role is to provide in depth reviews of Dealer warranty operations focusing on repair capabilities and potential Audit risk supporting one of our automotive client.

The Warranty Audit Consultant will provide structured warranty audits across the UK dealer network, ensuring the correct submission of warranty claims and compliance with warranty procedures and policies. This role involves extensive travel throughout the UK, and the successful candidate must be willing to travel regularly and stay away from home overnight when required.

Job Role:

• Working within a team looking after the UK.
• Analysis of Dealer historical warranty cost performance.
• Conduct Dealer on-site Warranty audits.
• Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects.
• Advise Dealer with respect to warranty processes and compliance with the manufacturer’s Warranty.
• Prepare detailed reports on inaccurate claims, areas
• Present close meeting reports while still on site.

Qualifications

• The ideal candidate will have a minimum of five years’ experience in Warranty and have an in-depth knowledge of the motor industry.
• Alternatively, we will also consider applicants with strong Aftersales and Warranty Process knowledge and three years of technical/workshop experience.
• Extensive knowledge of policy and procedure as well as workshops’ processes
• Knowledge of carswould be advantageous, however not essential.
• Ability to liaise and interact with all levels within the dealer network.
• Excellent communication skills written and verbal.
• Ability to manage own workload and traveling.

Competencies and Skills required

• Team player but must have a pro-active approach and provide new ideas for continuous improvement.
• Strong business acumen process orientated with attention to detail.
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal and numerical skills
• Experience having worked with a high-performance, collaborative, constructive peer group is a plus
• Enthusiastic, flexible, and proactive personality
• Personal qualities, credibility, and a commitment to the brand.
• Strong organizational and time management skills

Additional Information

Full time 40 hours (Monday – Friday) with some degree of flexibility, also to be available to work overtime if required. Travel in the UK is essential with time away from home.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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