Warranty Assessor Apprentice

MSX International Limited; Colchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Company pension plan

Cash back health care scheme

Life assurance

10 days full pay sick days (after 3‑5?

Job summary

MSX International is seeking an Automotive Claims Admin Apprentice to join a team assessing warranty claims for OEMs. You will work towards completing a Level 3 Business Administration qualification and support the dealer network via phone and email.

The role is based in Colchester with hybrid working options, 40 hours per week, and a structured training program. Benefits include pension, health care, life assurance, and more.

Qualifications

• The ideal candidate will want to develop their administration and customer service experience.
• Interest in motor vehicle and an eagerness to learn within an automotive environment.
• GCSE Maths and English at grade C/5 or above or equivalent.
• Experience with customer-facing interactions is advantageous.
• Comfort with using phones, computers and web-based applications.

Responsibilities

• Assess claims on OEM systems and liaise with the dealer by telephone and email.
• Record data into a bespoke computer application (training provided).
• Support kit requests from dealers and ensure data aligns with processes and campaigns.
• Provide information and recommendations; approve, amend or reject claims as required.
• Work in a team of assessors and deliver high-quality outcomes.

Skills

Team player

Customer service

Communication

Attention to detail

Time management

Proactive

Education

GCSE Mathematics and English C or equivalent grade 5 or above

Level 3 Business Administration apprenticeship or qualification

Tools

Bespoke computer application

Job description

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description

Working within an experienced team assessing automotive warranty claims for various automotive brands. In this role you will be working towards completing a Level 3 Business Administration

Main purpose of the role

• The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration.
• Support kit request from dealers
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and always provide information and recommendations. Claims should be authorised, amended or rejected accordingly.
• The Automotive Claims Assessor will provide remote support for the dealer network on correct claim submission and policy guidance

Candidate Responsibilities

• Working in a team of up to five assessors in an open plan office
• Record data as required into a bespoke computer application (training provided)
• Assess claims on OEM systems and liaise with and where required the dealer via telephone and e-mail
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the claims
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
• Complete all work to a minimum quality requirement assessed by MSXI and customer management

Candidate Specification

• The ideal candidate will want to develop their administration and customer service experience
• Interest in motor vehicle
• Educated to GCSE Mathematics and English C or equivalent grade 5 or above
• Customer experience would be judged a significant advantage
• Confident with the use of telephones, computers and web-based applications
• Work to tight time schedule, producing and maintaining a high level of quality
• Flexible to cover additional hours around holidays, sickness and peak trends
• PC literacy is essential

Competencies and Skills required

• Team player but must have a pro-active approach and provide new ideas for continuous improvement.
• Process orientated with attention to detail
• Logical thought processes; inquisitive and capable of non-leading questioning
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
• Can demonstrate a high degree of being able to work on own initiative and motivation
• Enthusiastic, flexible and proactive personality
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
• Strong business acumen, customer focus and automotive knowledge
• Strong organizational and time management skills

Working hours

• 40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working

What we offer

Raising to £26,500.00 (Living wage) on completion of qualification.

• 25 days annual leave (pro rata)
• Company contributory pension plan
• Cash back health care scheme
• Life assurance
• 10 days full pay sick days (after three months service)
• Salary exchange childcare vouchers
• Cycle2work scheme
• Car salary exchange scheme

You can read more about us on our website: MSX International