Warranty Administrator

Sytner Group; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealership, Sytner Group, seeks a motivated Warranty Administrator in Newcastle upon Tyne. You will handle warranty job invoicing and ensure adherence to manufacturer standards while fostering strong relationships with customers and colleagues. This role requires previous warranty experience and offers an industry-leading benefits package.

Benefits

Enhanced Holiday Entitlement

Maternity, Paternity and Adoption Pay

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work

Qualifications

• Experience as a Warranty Administrator is required.
• Knowledge of the motor industry preferred.
• Excellent organisational and interpersonal skills needed.

Responsibilities

• Costing and invoicing all warranty jobs.
• Submissions of warranty and goodwill claims daily.
• Administer recalls and control warranty debt.

Skills

Organisational Skills

Interpersonal Skills

Education

Warranty Administrator experience

Tools

Kerridge system

Job description

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Warranty Administrator, Newcastle upon Tyne

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Client:

Sytner Group

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f06b7fe4ab31

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About the role

Sytner Group currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at Mercedes-Benz of Newcastle.

As a Mercedes-Benz Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times.

Mercedes-Benz Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate.

Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment.

Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must.

When applying for this role please consider that we require candidates to have Warranty Administrator experience as a minimum requirement for this role

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.