Warranty Adjudicator [Volkswagen Group]

ECS Automotive | Setting the Standard; Milton Keynes; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Warranty Adjudicator, where you will play a crucial role in processing and adjudicating claims for a prestigious automotive brand. This exciting position offers the chance to work with a team of experienced professionals dedicated to quality and performance. You will evaluate warranty claims, ensure compliance with factory standards, and support the dealer network in achieving optimal results. With opportunities for professional development and a supportive work environment, this role is perfect for those looking to advance their career in the automotive industry.

Benefits

Enhanced salary-sacrifice pension scheme

Free access to professional development courses

Free eye tests and glasses

Free tea/coffee/water station

Onsite canteen

Staff parking available

Equipment provided

Training opportunities

Qualifications

• Experience in automotive warranty processes and procedures.
• Strong understanding of vehicle repair and manufacturing standards.

Responsibilities

• Evaluate warranty claims for financial and technical accuracy.
• Engage with dealer network to resolve queries efficiently.
• Maintain accurate records and monitor claiming behaviors.

Skills

Motor vehicle technical knowledge

Knowledge of vehicle repair techniques

Excellent communication skills

Computer literacy

Attention to detail

Ability to work to targets and KPIs

Education

Motor industry specific qualifications

Tools

Microsoft Office

Job description

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ECS Automotive | Setting the Standard provided pay range

This range is provided by ECS Automotive | Setting the Standard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Warranty Adjudicator (Automotive) - 12 Month Fixed-Term Contract

ECS Automotive are looking for a Warranty Adjudicator based in the Milton Keynes area, to process and adjudicate claims for the Volkswagen Group. This role will cover processing claims on behalf of their dealer network.

This is an exciting opportunity to join a team of highly experienced professionals and work with prestigious brands to contribute to their relentless pursuit of quality and performance.

The Role

The main responsibilities of the role include:

Desktop evaluation of warranty claims for:

• Financial and technical accuracy.
• Compliance with factory requirements and adherence to published policies.

Inspection of parts to:

• Ensure that a positive manufacturing defect with the component can be identified and that the rectification work for the defect has been carried out in a technically correct manner. The role of parts checks will be by digital review.
• Ensure identification codes are correctly identified and recorded
• Confirm adherence with published policies
• Monitor and report claiming behaviours to identify developing trends and hobbies.
• Engage with dealer network through all available communication methods so that queries and problems are resolved quickly
• Support Authorised Repairers to adopt optimal behaviours when presenting warranty claims and parts checking media.
• Accurate updating of records and databases.
• To work closely with stakeholders and management to ensure that K.P.I‘s are clearly understood and achieved.
• Build and maintain knowledge of paint and body repair techniques.
• Evaluate and adjust network paint estimates.
• Actively support the network and approved body shops to achieve fast and technically correct repairs.
• Manage and authorise paint warranty reports so that client KPI’s are met.
• Maintain and develop expert knowledge of goodwill process.
• Review and adjust goodwill requests making sure that the requests match process and individual authorities.
• Utilise all available contact methods to support network stakeholders with client processes.

Skills and Experience

For the right fit for this role, we are looking for the following:

• Motor vehicle technical knowledge.
• Knowledge of vehicle repair techniques.
• Appreciation of franchise and operating standards; warranty systems, policies, and procedures; dealer campaign and incentive programmes.
• Excellent communication and influencing skills – written and verbal.
• Computer literacy (Microsoft Office and web-based products).
• Ability to work without supervision, both part of a team and independently when required.
• Keen attention to detail.
• Ability to work to targets and KPI’s

Desirable requirements for the role are:

• Automotive warranty specific experience at Dealer/Manufacturer level
• Motor industry specific qualifications (technical)
• Familiarity with faulty parts and assessment of.

The ECS Group

ECS is a leading provider of retailer network solutions to global automotive brands. Working with automotive manufacturers and brands we are “Setting the Standard” in providing effective and sustainable business solutions and services to support management teams on a global basis.

Our goal is to be the global partner of choice for helping companies operate efficiently, whilst; Increasing customer satisfaction and loyalty; protecting their brand and increasing the revenue of their dealer networks; and reducing warranty costs.

Salary and Benefits

• Office-based role (Milton Keynes) with possible hybrid working options.
• £29,000 p.a. with uplift to £30,000 p.a. on successful completion of probation period.
• Enhanced salary-sacrifice pension scheme.
• Free access to professional and personal development courses.
• Free eye tests and glasses scheme.
• Free tea/coffee/water station.
• Onsite canteen (staff pay) is provided.
• Staff parking is available onsite.
• The chance to join a fast-growing organisation with training and possible future opportunities beyond the FTC period.
• Equipment provided.
• Probationary period of four months.

Schedule

• 08:00 – 17:00, Monday to Thursday; and 08:30 – 16:15, Friday.
• Varied hour for lunch.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

• Industries

  Retail Motor Vehicles, Motor Vehicle Manufacturing, and Claims Adjusting, Actuarial Services

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