Warrant And Revenue Account Manager

Sol Recruitment Ltd; Stratford-upon-Avon; On-site; GBP 26,000; Full time

Job description

Warrant & Revenue Account Manager

Stratford-Upon-Avon

Hybrid Role

£25,500 + Bonus

A leading UK-based field services company is seeking an organised and proactive Warrant & Revenue Account Manager to oversee the execution of Rights of Entry warrants and revenue recovery activities. This hybrid role requires working 2-3 days per week from the Head Office and the remainder remotely, ensuring flexibility while maintaining strong operational oversight.

Key Responsibilities

1. Manage the daily scheduling and completion of warrant-related visits, including debt collection, inspections, and meter exchanges.
2. Provide real-time guidance and support to Field Representatives during warrant executions.
3. Liaise with internal teams, clients, and suppliers to ensure smooth execution of planned visits.
4. Monitor and track warrant performance, identifying potential risks and taking proactive measures.
5. Ensure visits comply with regulatory and client requirements, addressing vulnerabilities and safety concerns.
6. Maintain accurate records, updating internal systems with real-time visit outcomes.
7. Prepare and distribute reports detailing warrant execution results for internal and client use.
8. Assist with performance tracking and continuous improvement of warrant processes.
9. Conduct outbound calls to clients and field teams, providing updates and resolving escalations.
10. Adhere to all company policies, industry guidelines, and legal requirements.

Requirements

1. Strong IT skills with accurate data entry and system management capabilities.
2. Excellent communication skills, both verbal and written, with the ability to engage a variety of stakeholders.
3. Previous experience in customer service, debt collection, or conflict resolution (desirable but not essential).
4. Ability to work in a fast-paced environment, managing multiple priorities effectively.
5. Self-motivated, proactive, and capable of making informed decisions under pressure.
6. Experience in the utilities sector or warrant-related operations is an advantage.
7. Confident in handling telephone communications, including challenging conversations.
8. Strong attention to detail and problem-solving skills.

What's on Offer

1. Hybrid working model - 2-3 days in the office, with remote working flexibility.
2. Competitive salary based on experience.
3. A key role in an established and growing company.
4. Career development opportunities within a structured and supportive environment.
5. The opportunity to influence operational improvements in a regulated industry.

This role is ideal for an individual with strong organisational skills, problem-solving abilities, and a keen eye for detail.