Wark Clerk

NHS; Easingwold; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Ward Clerk to support the smooth operation of their ward. This role involves maintaining effective communication and providing administrative support for patients and staff in a community inpatient unit. Ideal candidates will possess strong organisational and interpersonal skills, with a commitment to delivering outstanding patient care.

Benefits

Access to the NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Educated to GCSE Level or equivalent, Maths and English at C or above.
• Previous Office/Administrative experience in an NHS environment.
• Experience of dealing with confidential information.

Responsibilities

• Answering telephone calls and directing enquiries appropriately.
• Greeting and assisting patients, families and visitors.
• Liaising with all members of the Multi-disciplinary team.

Skills

Organisational skills

Communication skills

Interpersonal skills

Time-keeping skills

Education

GCSE Level or equivalent

Computer literacy skills to RSA2, NVQ 2 or equivalent

Tools

NHS Supply Chain

Oracle

Job description

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

Wark Clerk

The closing date is 25 May 2025

St Monicas Hospital is seeking a friendly, hardworking and organised Ward Clerk to join a small team to support the smooth day-to-day running of our ward. The successful candidate will play a key role in maintaining effective communication and administrative support for both patients and staff.

St Monicas Hospital is a small, 12 bedded community inpatient unit, situated in the idyllic town of Easingwold. We have a small team of Nurses, Healthcare Support workers, Physiotherapists and Occupational therapists, with the collective aim of rehabbing patients back to their normal levels of independence, following periods of illness. The MDT works together to provide a collaborative approach to discharge planning and effective provisions of care. St Monicas Hospital is GP led, so the Ward Clerk will be required to liase with different GP practices effectively.

Candidates are required to:

• Have excellent organisational and time-keeping skills.
• Friendly and approachable manner
• Ability to work both independently and as part of a team.
• Strong communication and interpersonal skills.

Join our dedicated team at St Monicas and help us to continue to provide outstanding care in a welcoming and efficient environment.

Main duties of the job

• Answering telephone calls and directing enquiries appropriately.
• Greeting and assisting patients, families and visitors.
• Placing orders for ward supplies and equipment and monitoring stick levels.
• Requesting and co-ordinating patient transport.
• Liaising with all members of the Multi-disciplinary team to support effective patient care.
• Under taking of statutory training in relation to the role.
• Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary.

About us

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications, Knowledge, Training and Experience

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Computer literacy skills to RSA2, NVQ 2 or equivalent
• Previous Office/Administrative experience in an NHS environment
• Experience (1 year minimum) Office/Administrative role
• Experience of dealing with confidential information
• Experience of cashiering duties including the handling of patient monies

Personal Attributes

• Self-disciplined/motivated and empathetic

Skills

• Able to organise and prioritise own workload
• Possess sound communication skills
• Ability to function effectively as part of a Team
• Have the ability to exercise initiative
• Ability to communicate and empathise with patients
• System Knowledge - NHS Supply Chain/Oracle/CPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

York and Scarborough Teaching Hospitals NHS Foundation Trust