Warehouse Team Leader

HealthNet Homecare (UK) Ltd; Purston Jaglin; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

25 days holiday + bank holiday

Training & development

Perkbox benefits

Employee assistance programme

Résumé du poste

HealthNet Homecare (UK) Ltd is seeking a Warehouse Team Leader to drive a busy hub delivering medicines and supplies to patients. You will manage a team, ensure on-time processing of orders, and maintain stock accuracy in a fast-moving pharmacy environment.

The role offers opportunities for continuous training, a competitive salary, generous holiday allowance, pension, and benefits via Perkbox. You will work closely with operations and nursing teams to support safe, efficient healthcare delivery.

Qualifications

• 12 months minimum in a pharmacy environment in a supervisory role.
• Proven track record of achieving activity targets.
• Strong organisational and communication skills.

Responsabilités

• Lead the warehouse team to meet service level targets with trained staff.
• Motivate and coach team for maximum performance.
• Manage purchase orders and ensure timely processing.
• Maintain stock control and investigate discrepancies.
• Support recruitment and training of warehouse staff.
• Ensure health and safety procedures on site and training records.
• Oversee dispatch of orders and real-time prescription workflows.
• Plan breaks, holidays and workload distribution.
• Address complaints and liaise with internal functions.

Connaissances

Excellent communication

Computer literacy

Supervisory experience

Target achievement

Formation

Supply Chain management Level 3 (Desirable)

Outils

Description du poste

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 300,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Warehouse Team Leader to join our team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

• Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
• Lead, motivate and coach all members of the team to ensure maximum performance.
• Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
• Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
• Stock Control is in line with the company requirements and all discrepancies are investigated.
• Assist in the recruitment of warehouse colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
• Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
• Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
• Conduct and follow-up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual.
• Conduct Training needs analysis, identifying colleagues for further development as part of the succession planning process.
• Assist the Site Operations Manager and assistant managers of the other teams to support the daily workload, as required. Ensure the team workload is equally distributed and managed. Re-prioritise workload as required to achieve the Department/ Team service levels.
• Ensure Health and Safety procedures are followed on site.
• Support the business by conducting regular mandatory health and safety testing as required.
• Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all dispensary colleagues.
• Compliance with KPI targets set for the department.
• Ensure timely processing and dispatch of all orders.
• Monitor real time prescription workflows, taking action to maintain target service levels
• Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
• Carry out Return to work interviews, Disciplinary Investigations.
• Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
• Provide support for investigating and responding to complaints regarding the dispensary team
• Liaise with internal functions regarding issues relating to the warehouse team.
• Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
• Identify opportunities to improve business processes within the team.
• Input in cross functional projects to deliver future improvements to HealthNet’s Service offering.

What experience and skills are we looking for?

• Excellent written and verbal communication Skills
• Computer literacy
• Minimum 12 months in a pharmacy environment at a supervisory level
• Proven track record of achieving activity targets.

Qualifications

Qualification in Supply Chain management (Level 3) - Desirable

What We Offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.