Warehouse Team Leader

HealthNet Homecare; Purston Jaglin; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salary

25 days holiday + bank holiday

Pension Scheme

Ongoing training

Registration fees paid

Employee assistance programme

Refer a friend

Uniform provided

Eyecare vouchers

Perkbox benefits

Long service awards

Résumé du poste

HealthNet Homecare Limited is seeking a Warehouse Team Leader to drive performance in our busy warehouse. You will lead a trained team, manage orders, stock control and ensure on-time dispatch while maintaining high safety and quality standards.

You will be responsible for recruitment, training, and performance management, developing staff to deliver exceptional service in a fast-paced environment across healthcare operations. A supervisor background in a pharmacy setting is desirable.

Qualifications

• Excellent written and verbal communication skills.
• Computer literacy.
• Minimum 12 months in a pharmacy environment at a supervisory level.
• Proven track record of achieving activity targets.

Responsabilités

• Lead the warehouse team to meet service level targets with trained staff.
• Motivate and coach team to achieve maximum performance.
• Ensure purchase orders are booked on time with sufficient resources.
• Maintain wholesale process: orders raised, picked and dispatched.
• Stock control in line with company standards; investigate discrepancies.
• Assist in recruitment to maintain staffing levels and care quality.
• Provide training and motivation to develop a capable team.
• Regular evaluation and address underperformance via PM processes.
• Conduct quarterly appraisals to support development plans.
• Training needs analysis for further development as part of succession planning.
• Support Site Operations Manager and other teams; re-prioritize workload.
• Ensure Health and Safety procedures on site; conduct mandatory testing.
• Maintain training records for all dispensary staff.
• Meet KPI targets for the department.
• Ensure timely processing and dispatch of orders.
• Monitor real-time prescription workflows to maintain service levels.
• Plan breaks, holidays and training within set parameters.
• Carry out return-to-work interviews and disciplinary investigations.
• Adhere to HR and security procedures to safeguard property.
• Support investigations/responses to complaints about the dispensary team.
• Liaise with internal functions on warehouse issues.
• Capture and resolve customer complaints professionally.
• Identify opportunities to improve business processes.
• Participate in cross-functional projects to improve HealthNet’s service.

Connaissances

Excellent communication

Computer literacy

Pharmacy supervisory experience

Target achievement

Formation

Supply Chain Level 3 (Desirable)

Description du poste

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 300,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high‑quality care every step of the way.

We are currently looking for a Warehouse Team Leader to join our team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

To contribute to the growth and success of the Company through building and leading the warehouse team, being accountable for ensuring key KPI’s/quality parameters are executed and completed in a timely manner along with participation in both the hiring and performance management processes. To manage and maintain the warehouse, bringing significant business improvements, alongside training and identifying development needs. Tasks change frequently to satisfy ever‑changing demands, requiring a demonstration of significant versatility and a flair for adaptability. In addition to this, a positive response to pressure is essential in a fast‑paced, dynamic and varied working environment.

• Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
• Lead, motivate and coach all members of the team to ensure maximum performance.
• Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
• Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
• Stock Control is in line with the company requirements and all discrepancies are investigated.
• Assist in the recruitment of warehouse colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
• Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
• Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
• Conduct and follow‑up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual.
• Conduct Training needs analysis, identifying colleagues for further development as part of the succession planning process.
• Assist the Site Operations Manager and assistant managers of the other teams to support the daily workload, as required. Ensure the team workload is equally distributed and managed. Re‑prioritise workload as required to achieve the Department/ Team service levels.
• Ensure Health and Safety procedures are followed on site.
• Support the business by conducting regular mandatory health and safety testing as required.
• Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all dispensary colleagues.
• Compliance with KPI targets set for the department.
• Ensure timely processing and dispatch of all orders.
• Monitor real time prescription workflows, taking action to maintain target service levels
• Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
• Carry out Return to work interviews, Disciplinary Investigations.
• Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
• Provide support for investigating and responding to complaints regarding the dispensary team
• Liaise with internal functions regarding issues relating to the warehouse team.
• Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
• Identify opportunities to improve business processes within the team.
• Input in cross functional projects to deliver future improvements to HealthNet’s Service offering.

What experience and skills are we looking for?

• Excellent written and verbal communication Skills
• Computer literacy
• Minimum 12 months in a pharmacy environment at a supervisory level
• Proven track record of achieving activity targets.

Qualifications

Qualification in Supply Chain management (Level 3) - Desirable

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.