Warehouse Team Lead - KPI-Driven, Rotating Shifts

Deutsche Post; Coventry; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

33 days annual leave

Discretionary bonus based on perf.

Pension with 8% employer contribution

24/7 GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain in Coventry is seeking a First Line Manager to lead daily warehouse operations, drive productivity, and uphold safety and service standards. The role requires motivating and developing teams while meeting KPIs in a fast-paced environment.

As FLM you will allocate resources, monitor performance, and collaborate with senior managers to deliver operational excellence across shifts. A proactive leader with customer-focused mindset is essential.

Qualifications

• Experience leading warehouse teams in a fast-paced operation.
• Proven ability to motivate colleagues and manage performance to meet KPIs.
• Strong focus on health, safety, quality and customer service.

Responsibilities

• Lead and allocate resources across operational areas to meet workload, service levels and customer priorities.
• Monitor productivity, performance and KPIs; take action to address shortfalls and improve efficiency.
• Conduct audits, health & safety checks and quality inspections; ensure compliance with processes.
• Manage colleague welfare and performance via return‑to‑work interviews, 1:1s, coaching and attendance management.
• Produce reports, manage shift handovers and collaborate with Shift Managers to deliver excellence.

Skills

Warehouse leadership

People management

Performance management

Data analysis

Health & safety

Customer service

Job description

DHL Supply Chain in Coventry is seeking a First Line Manager to lead daily warehouse operations, drive productivity, and uphold safety and service standards. The role requires motivating and developing teams while meeting KPIs in a fast-paced environment.

As FLM you will allocate resources, monitor performance, and collaborate with senior managers to deliver operational excellence across shifts. A proactive leader with customer-focused mindset is essential.