Warehouse Service Team Manager - Double Days

Tesco; Daventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Warehouse Service Team Manager to lead a dedicated team in ensuring optimal warehouse operations. In this pivotal role, you will manage service routines, collaborate across teams, and implement best practices to enhance product availability and customer satisfaction. With a focus on leadership and operational excellence, you will play a crucial part in driving efficiency while fostering a positive work environment. This exciting opportunity offers a competitive salary and an excellent benefits package, making it a great choice for those looking to make a significant impact in a respected organization.

Benefits

Annual bonus scheme

20+ days holiday

Flexible working options

Colleague Clubcard discounts

Access to wellbeing services

Life cover

Pension contributions

Uniform provided

Colleague networks

Qualifications

• Experience in managing teams in a warehouse or distribution environment.
• Strong ability to analyze data and improve operational processes.

Responsibilities

• Lead a team to ensure efficient warehouse operations and high product availability.
• Collaborate with various teams to resolve supply chain issues and improve service.

Skills

Team Management

Warehouse Operations

Data Analysis

Customer Service

Collaboration

Problem Solving

Education

High School Diploma

Management Experience

Tools

Warehouse Management Systems

Data Analysis Tools

Job description

The following content displays a map of the jobs location - Daventry Clothing DC

Warehouse Service Team Manager - Double Days

Job Reference tesco/TP/11467022/922895

Number of Positions: 1

Contract Type: Permanent

Competitive with Excellent Benefits Package

Working Hours: Full Time

Location: Daventry Clothing DC

Closing Date: 31/12/2024

Job Category: Distribution - Management

Business Unit: GB Retail Distribution

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role

Part of the Distribution Centre Management Team that provides great services to our stores ensuring customers have great availability and standards of product by being a Manager that leads my team of colleagues who feel safe and love working at Tesco whilst operating an efficient and legal Warehouse Service operation.

You will be responsible for

• Managing my team to deliver accurate end to end Warehouse Service routines/standards in line with the operating model.
• Supporting the end to end supply chain process by working collaboratively to resolve supplier related matters.
• Prioritising and delivering all seasonal, trade and promotional events to maximise sales within Stores; effectively planning resource and equipment.
• Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
• Leading my team to work productively coaching, supporting and sharing best practice so my team meet or exceed their targets and we remain efficient at all times.
• Focusing my team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
• Meeting the needs of the colleagues in my team by using our people routines and delivering great leadership.
• The delivery of all operational routines and making decisions that have our customers’ needs at the heart of what we do.
• Operating in partnership with the Distribution Centre Management team and being a great role model.
• Data analysing information, establishing root cause and putting into place corrective improvement measures.
• Delivering exceptional standards across all operational areas of the Warehouse.
• Providing a strong presence ‘shoulder to shoulder’ with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT and Goods Out; being proactive with problem solving and coaching colleagues in the moment.
• Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
• Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
• Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.

You will need

• I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
• I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team.
• I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
• My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
• I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.