Warehouse Operative- Returns

Leader Online; Middlesbrough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK e-commerce retailer is seeking a Returns Operative for their Middlesbrough warehouse. This role involves managing returned goods, ensuring efficient stock control, and maintaining quality standards. Successful candidates will benefit from competitive pay, career growth opportunities, and a dynamic team environment.

Benefits

Competitive pay and benefits

Growth opportunities and career development

Fun, fast-paced team environment

22 days holiday per year plus bank holidays

Pension scheme with employer contributions

Staff discounts on product range

Subsidised gym membership

Employee Assistance Programme

Employee Referral Bonus

Qualifications

• Valid Reach Truck licence is essential.
• Experience in warehouse operations is preferred.
• Familiarity with quality control standards.

Responsibilities

• Manage the process of returned goods in the warehouse.
• Inspect, document, and restock or dispose of returned items.
• Categorize returned items based on their conditions.

Skills

Valid Reach Truck licence

Literacy and numeracy skills

Keen eye for detail and accuracy

Ability to work independently and as part of a team

Good physical fitness

Basic computer skills

Previous experience in a warehouse or returns processing environment

Understanding of quality control processes and standards

Job description

Purpose:

At Leader Online Ltd, our values guide everything we do. We believe in the power of Teamwork, working together as one team with a shared vision. We show Care for ourselves, each other, our business, and the environment. We are Customer Centric, always placing the customer at the heart of what we do. And we act with Respect and Integrity, doing the right thing with honesty, responsibility, and accountability.

Reporting directly to the Warehouse Manager, as a Returns Operative you will be responsible for managing the process of returned goods in the warehouse. You will play a crucial part in ensuring customer satisfaction and maintaining efficient stock control by handling and processing returns items efficiently. As a Returns Operative you will ensure returned items are inspected, documented and restocked or disposed of according to company policies.

Requirements

Key Responsibilities

This role will include taking accountability for:

Receiving Returns

• Accepting and signing for returned goods
• Verifying returned items against return authorisation paperwork
• Inspecting items for damage or discrepancies
• Assisting with general physical activities relating to the unloading, manual handling and moving of returns
  
  

Processing Returns

• Categorising returned items based on their conditions (e.g. resale, refurbishment, disposal)
• Logging and updating returns information in the warehouse management system (WMS)
• Coordinating with customer service to resolve any issues related to returns
• Working to strict deadlines to ensure the timely processing of returns within 3 days of receipt
  
  

Quality Control

• Conducting thorough inspections of returned goods to determine their condition and re-saleability
• Identifying and documenting any defects or damages
• Ensuring that returned items meet company quality standards before restocking
  
  

Stock management

• Restocking resalable items in the appropriate locations
• Ensuring that non-resalable items are process according to company policies
• Assisting in periodic stock counts and audits.
  
  

Documentation and Reporting

• Maintaining accurate and up-to-date records of all returned items using the computer systems provided
• Generating reports on return trends and issues for management to review
• Filing and storing return documentation as required
  
  

Health and Safety

• Adhering to health and safety regulations and guidelines
• Keeping the returns are clean, tidy and organised
• Using warehouse equipment and machinery safely
  
  

Key Skills

• Valid Reach Truck licence licence (essential)
• Valid Counterbalance or Pivot Steer FLT licence (desirable)
• Literacy and numeracy skills
• Keen eye for detail and accuracy
• Ability to work independently and as part of a team
• Good physical fitness and the ability to lift and move items
• Basic computer skills for managing stock systems
• Previous experience in a warehouse or returns processing environment
• Understanding of quality control processes and standards
  
  

Performance Standards

• Always show dignity and respect with customers, colleagues, drivers and visitors
• Work with speed, accuracy and honesty
• Show exceptional reliability and commitment
• Handle all documents, stock and equipment with care to avoid any possible loss/damages
• Receipt and despatch all orders accurately and securely in line with Leader's SOP's
• Show a pro-active "can-do" attitude
  
  

Benefits

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• £13ph
• Shift type: 8.30am- 5pm