Warehouse Operative - Oxford

TPS; Kidlington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A parts distribution company is seeking a Warehouse Operative to manage stock and provide excellent customer service. The ideal candidate will have experience in inventory control, be passionate about the automotive sector, and possess strong communication skills. Responsibilities include managing stock delivery, picking customer orders, and ensuring compliance with health and safety regulations. This role is vital to maintaining operational efficiency.

Qualifications

• Experience in a parts or distribution operation.
• Passionate about the automotive industry.
• Proven customer service experience.
• Able to lift and carry heavy items.
• Computer literate with good communication skills.

Responsibilities

• Ensure efficient control of warehouse parts stock.
• Perform quality checks on stock deliveries.
• Pick customer orders quickly and accurately.
• Adhere to health and safety regulations.
• Maintain stock securely and assist in stock checks.

Skills

Customer service

Inventory control

Attention to detail

Teamwork

Communication skills

Tools

Excel

Job description

Overview

TPS Warehouse Operative TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group and supports a national network of TPS Centres with a focus on an inclusive workplace and opportunities for Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth in both the number of Centres and financial performance.

Responsibilities

• Reporting to the Warehouse Manager, ensure efficient and effective control of inbound and outbound warehouse parts stock while supporting excellent customer service.
• Perform quality checks on stock deliveries.
• Identify and place inbound parts into the correct locations (stock items, customer orders, etc.).
• Pick customer orders quickly and accurately to ready for dispatch.
• Adhere to First In, First Out (FIFO) stock control management processes.
• Maintain stock securely and in good condition.
• Assist the Warehouse Manager with regular perpetual stock checks.
• Ensure faster-moving parts are located in convenient locations to improve picking efficiency.
• Provide the highest levels of customer service by picking parts accurately and assembling for customer delivery runs.
• Deal with trade customers visiting the TPS Centre efficiently and quickly where applicable.
• Adhere to health and safety regulations at all times (particularly manual handling).
• Follow and comply with established business processes and guidelines (including warranty).
• Deal with exchange units appropriately and process returns swiftly, completing all required documentation accurately and promptly.
• Utilise and update all systems effectively to carry out allotted tasks.

Requirements

• Experience in a parts or distribution operation involving inventory control, goods inwards and order picking.
• Passionate about the automotive industry.
• Proven experience of providing great customer service.
• Demonstrate a positive "can-do" attitude and an honest disposition.
• Able to lift and carry heavy items.
• Computer literate - able to use appropriate systems and software (e.g. Excel).
• Ability to work in a small team, as well as using own initiative.
• Ability to record information accurately and legibly.
• A methodical approach with great attention to detail.
• Good communication skills - verbal and written.