Warehouse Operative and Customer Support

Fastenal Europe, Ltd.; Nottingham; On-site; GBP 26,000; Full time

Job summary

An exciting opportunity awaits in Nottingham with a dynamic company that values growth and progression. This role combines customer service and warehouse operations, offering a competitive annual salary and a chance to develop your skills in a supportive environment. With a focus on exceptional service and teamwork, you will engage with a diverse customer base while managing warehouse tasks. The company promotes from within, ensuring that your hard work can lead to a fulfilling long-term career. If you're passionate about delivering outstanding service and eager to grow, this position is perfect for you.

Benefits

20 Days Holidays plus 8 Bank Holidays

Auto-enrolment pension

Monthly bonus after probation

Excellent long-term prospects

International travel and training events

Qualifications

• Experience in customer service and warehouse operations is essential.
• Full UK driving license required for driving company van.

Responsibilities

• Handle customer inquiries, ensuring satisfaction and engagement.
• Perform warehouse tasks including picking, packing, and shipping.

Skills

Customer Service

Warehouse Operations

IT Skills

Driving (Full UK License)

Tools

Forklift

Job description

Salary/Rate

Annual salary of £25,500 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Location: Nottingham

Mode: Full-time

Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends

An interesting position with lots of opportunities for progression in a newly opened establishment, working with an exciting customer base with strong forecasts for growth.

We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you'd be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future.

Key responsibilities will include:

Customer Services:

Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.

Warehouse:

Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.

Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events.

Job Type: Permanent

Start Date: ASAP

Contract Length: Permanent