Warehouse Operative

Furniture Village; Gateshead; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a dynamic family business that values teamwork and customer satisfaction as a Warehouse Operative. In this role, you'll manage warehouse operations, support customer deliveries, and ensure compliance with health and safety standards. With a competitive salary and industry-leading perks, this is an exciting opportunity to be part of a successful team. You'll enjoy real progression opportunities and a culture that rewards hard work and dedication. If you're organized, empathetic, and ready to contribute to a thriving business, we want to hear from you!

Benefits

Pension Scheme

24/7 Medical Support

Health Insurance

Up to 33 Days’ Holiday

Perkbox

Staff Discount

Qualifications

• Active Reach Truck and Counterbalance Forklift License required.
• Strong customer service and problem-solving skills are essential.

Responsibilities

• Manage warehouse and distribution activities for customer fulfilment.
• Liaise with customers for deliveries and handle service issues.

Skills

Reach Truck License

Counterbalance Forklift License

Customer Service Skills

Problem Solving

Organizational Skills

Job description

WAREHOUSE OPERATIVE

Raise your hand if you:

1. Hold an active Reach Truck and Counterbalance Forklift License
2. Want to be part of a high energy team that works together and wins together
3. Are meticulously organised, efficient, and flexible
4. Have instant rapport with customers and suppliers
5. Confidently follow operational best practices
6. Want to earn £28,500 plus bonus and industry-leading perks

Furniture Village is a family business through and through. In the words of our founder and CEO Peter Harrison: "we employ nice people to sell nice furniture to nice customers". We’ve been doing it since 1989 when we opened our first store in Abingdon. Today, we have 57 stores and more are on the way.

We source beautiful furniture from across the globe—handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision-engineered wardrobes from Germany—and deliver them with love, always putting the customer first.

Our success is driven by our people, the heartbeat of our business. We offer incredible opportunities for progression, fast-tracking promotions, and celebrating success.

A Little More About The Role

As a key team player, you will:

1. Support the customer fulfilment function by managing all warehouse and distribution activities
2. Be the voice of the brand, liaising with customers to arrange deliveries and support queries
3. Handle customer service issues promptly and sympathetically
4. Manage supplier deliveries and returns
5. Accurately process balance payments
6. Act on delivery incident reports
7. Comply with all health and safety and GDPR procedures

Do you have these qualities?

• Genuine empathy and willingness to help
• Commitment and tenacity, owning issues and seeing them through to completion
• Punctuality, professionalism, and pragmatism
• Confidence in problem solving
• A love of detail
• Accountability, holding high standards for yourself, your team, and the business
• A true team player who loves to have fun and get the job done

In return, we’ll reward you with:

• Competitive package: £28,500 plus bonus
• Best-in-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, and staff discount
• Excellence as standard: we do things the right way, not the easy way
• A culture of rewards: generous bonus structure
• Real progression opportunities: we set you up for success and love to fast-track promotions
• Award-winning business: the UK’s leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year

Want to be part of a Great British success story?

As a family business, it’s important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Apply now for the next step in your career. Together, we can do wonderful things.