Warehouse Operations Supervisor

MUJI; Greenford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading retail company based in Greenford is seeking a Warehouse Operations Supervisor to oversee the processing of online sales orders. The ideal candidate will ensure high levels of customer service and manage team tasks effectively. This full-time role offers a salary of £24,950 yearly along with various benefits, including staff discounts and a pension scheme.

Benefits

20% Staff Discount

Perkbox

Pension scheme

Great working environment

Qualifications

• Ability to adapt quickly to strategic change.
• Motivated to achieve and exceed goals.

Responsibilities

• Oversee picking of products from warehouse as listed on customer order forms.
• Ensure all items on order sheets are securely packed and boxed.
• Assist in the delivery shift, carrying out tasks delegated by the management team.

Skills

Highly organised

Good communicator

Excellent customer service

Self-starter

Education

Previous management experience in a Warehouse / retail environment

Job description

Overview

Warehouse Operations Supervisor - Warehouse Greenford UB6 8PW, United Kingdom

Full-Time • Warehouse based

Purpose: Reporting to the Warehouse Operations Manager / General Warehouse Manager, the Warehouse Operations Supervisor's role is to oversee the processing of online sales orders accurately and promptly to meet customer service and sales targets, with accurate picking, packing and shipping. Organising breaks and delegating tasks effectively to the team to ensure that the customer journey is as smooth as possible.

Responsibilities

1. Sales / Customer Focus

• Oversee the picking of products from warehouse as listed on customer order forms.
• Liaise with Warehouse Operations Manager regarding customer orders received with items missing and/or out of stock in central warehouse.
• Ensure all items on order sheets are securely packed and boxed.
• Ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied.
• Work with the team to ensure a high level of service to all customers.
• Assist Managers to undertake customer service enquiries regarding deliveries / product knowledge.
• Address customer queries regarding location of orders and occasional telephone queries to help them select the right product to meet their needs.
• Maintain high standards of product knowledge with reference to both new and existing lines.
• Personalise the service to make the customer feel at ease and demonstrate proactive selling where possible via telephone or emails.

• Store Merchandising / Product Handling

• Develop high standards of stock handling as per MUJI guidelines.
• Ensure that operational and staff areas, housekeeping and presentation are exemplary.

• Delivery

• Assist in the delivery shift, carrying out tasks delegated by the management team.
• Receive online ordered items from warehouse and other stores and process them accordingly.

• Systems

• Make efficient and effective use of all warehouse equipment and systems.
• Be fully aware of direct delivery and mail order processes.
• Develop knowledge of stock control systems and ensure that standards of security awareness are maintained.

• Security

• Support management with regard to the general security of customers’ orders and stock.
• Maintain awareness of security with all staff members.
• Heighten security awareness on the warehouse floor.
• Ensure an incident report is filled in to record any unusual occurrences.
• Take responsibility for security of the store as well as stock and cash and liaise with Warehouse Operations Manager or General Warehouse Manager over potential problems.

• Health & Safety

• Comply with the Company Health & Safety Policy at all times.
• Support the management team with all aspects of health and safety, communicating any potential problems.
• Ensure all health and safety regulations are carried out to their full extent.

• General

• Make a significant contribution to successful team working at the Warehouse.
• Flexibility to work varied hours including late shifts, weekends and bank holidays.

• Knowledge and skills

• Highly organised with the ability to adapt quickly to strategic change.
• Self-starter who takes the initiative.
• Motivated to achieve and exceed goals.
• Good communicator.
• Excellent customer service.

• Education and experience

• Previous management experience in a Warehouse / retail environment.

Additional information

• May be requested to work in other UK locations from time to time

This job description is designed to help you understand your role better. It is not an exhaustive list and you may be required to take on additional tasks as requested by your line manager.

Salary and Benefits

Salary: £24,950 yearly plus monthly bonus base on achieving target.

• 40 hours working contract weekly.
• 28 days holiday/year (including bank holidays) that increase with length of service.
• 20% Staff Discount and Perkbox
• Pension scheme
• Great working environment