Warehouse Operations Manager - (WOM.35)

Gist; Crewe; On-site; GBP 45,000 - 59,000; Full time

Benefits offered by this job

M&S discount

Healthcare plan

Annual bonus

Pension scheme

Wellbeing support

Job summary

Gist is recruiting a Warehouse Operations Manager for a senior leadership role at our Crewe site. You will lead large, frontline teams across a 24/7 operation, drive safety, productivity and cost targets, and partner with union representatives to maintain high standards.

You will report to the Assistant General Manager, shaping the operation as the business grows and evolves, with a focus on structured processes, continuous improvement and strong stakeholder engagement.

Qualifications

• Proven experience as Warehouse Operations Manager or similar in fast-moving warehouse/retail logistics.
• Strong leadership with end-to-end shift ownership in a high-volume environment.
• Experience managing large teams in a heavily unionised setting.
• Experience in FMCG/retail supply chains and distribution operations.
• Strong communication and collaboration across management teams.

Responsibilities

• Lead, engage and develop front-line management and operational teams to deliver a safe, efficient and high-performing warehouse operation.
• Own shift performance and contribute to site performance across 24-hour operations.
• Collaborate with other Warehouse Operations Managers to standardise processes and decisions.
• Ensure structured handovers between shifts to maintain operational continuity.
• Meet customer requirements for service, productivity and cost targets.
• Maintain high health and safety standards and compliance.
• Build relationships with stakeholders, customers and union reps.
• Drive continuous improvement and best practices across the operation.

Skills

Warehouse leadership

Union engagement

People management

High-volume operations

FMCG/retail experience

Communication

Operational compliance

24/7 operations

Job description

At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.

From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.

As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.

The Opportunity

This is an exciting opportunity for a proven and experienced Warehouse Operations Manager to take a senior leadership role within a fast-moving FMCG or retail warehouse operation. The successful Warehouse Operations Manager will be leading large teams, managing complexity and helping shape a growing and evolving site. This role is ideally suited to a proven warehouse leader with union experience gained within FMCG or retail logistics, supply chain or distribution environments.

What you'll be doing

Reporting to the Assistant General Manager, your key duties will include:

• Lead, engage and develop front-line management and operational teams to deliver a safe, efficient and high-performing warehouse operation
• Take ownership of shift performance, while contributing to overall site performance across the full 24-hour operation
• Work collaboratively with fellow Warehouse Operations Managers to ensure consistency in standards, processes and decision-making across all shifts
• Ensure robust communication and structured handovers between shifts to maintain operational continuity
• Deliver against customer requirements, ensuring service, productivity and cost targets are consistently achieved
• Maintain high standards of health <style></style>Safety, compliance and operational best practice
• Build strong working relationships with key stakeholders, including colleagues, customers and union representatives, within a heavily unionised environment
• Support the ongoing development of the operation, embedding best practice and contributing to continuous improvement initiatives

This is an opportunity to make a real impact within a great team at an exciting time of growth and development. You'll play a key role in driving operational excellence, leading and developing your team, and helping shape the future of the operation as the business continues to evolve.

What we're looking for

• Proven experience operating at Warehouse Operations Manager level (or equivalent) within a fast-paced warehouse, distribution, or logistics environment
• Strong operational leadership experience within a warehouse setting, with accountability for end-to-end shift performance and delivery
• Demonstrable experience of leading large teams in a high-volume, heavily unionised environment, including effective engagement with union representatives
• Experience gained within the FMCG and/or retail sector, ideally supporting complex supply chain or distribution operations
• Strong leadership and people management skills, with the ability to engage teams and drive performance through others
• Experience of working within a growing or evolving operation, with the ability to implement structure, consistency, and scalable processes
• Strong operational awareness, with the ability to make effective decisions in a fast-paced and complex environment
• Excellent communication and collaboration skills, with the ability to work effectively as part of a wider management team across a 24/7 operation
• Good understanding of warehouse processes, health <style></style> safety standards, and operational compliance

Role details

Salary: £45,000 to £59,000 per annum (dependant on experience)

Hours: 4 on, 4 off - 12 hour shifts

Location: Crewe Limited, Quakers Coppice, Crewe, CW1 6FB

What's in it for you?

As well as a competitive salary, you'll benefit from:

• 20% M&S discount on most things from furniture, fashion and food
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support - including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Why Gist?

When you join Gist, you're joining a business that plays a critical role within the M&S Group.

You'll have the opportunity to influence meaningful change, work alongside experienced leaders and contribute to one of the UK's leading food supply chains.

Our culture is built around our values of being Progressive, Accountable, Collaborative and Ethical, creating an environment where people are trusted, supported and encouraged to grow.

Whether you're leading a site operation, delivering transformation or shaping future strategy, your work will make a real difference.

Our commitment to inclusion

At Gist, we believe our differences make us stronger.

We're committed to building an inclusive workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives.

If you require any reasonable adjustments at any stage of our recruitment process, please let us know. We'll work with you to ensure you have the support you need.