Warehouse Operations Manager

Bidfood UK; Chepstow; On-site; GBP 51,000 - 63,000; Full time

Benefits offered by this job

25 days holiday

Pension with employer contributions

Life cover

Health plan

Discounts

Job summary

Bidfood UK in Chepstow is seeking an experienced Warehouse Operations Manager to lead our Chepstow warehouse. You will oversee day-to-day operations, drive performance and safety, and develop a high-performing team across multiple shifts.

You'll manage large teams in a fast-moving logistics environment, deliver KPI targets, balance costs with service quality, and embed a culture of continuous improvement and engagement.

Qualifications

• Experience leading large warehouse teams.
• Proven track record in achieving KPIs.
• Budget control and commercial awareness.
• Ability to motivate, coach and develop teams.

Responsibilities

• Lead day-to-day warehouse performance across shifts.
• Coach and develop Warehouse Managers and teams.
• Drive productivity and service KPI targets using data.
• Balance labour, resources and costs to meet demand.
• Promote health, safety, quality and food safety standards.
• Collaborate with Transport, Customer Service and Depot leadership.

Skills

Team leadership

People management

KPI delivery

Coaching & development

Problem solving

Budget management

Data-driven decisions

Job description

Warehouse Operations Manager

Location: Chepstow

Salary: £57,000 per annum
Contract: Full Time, Permanent

Lead the journey forward

We're looking for an experienced Warehouse Operations Manager to lead our warehouse operation in Chepstow.

This is a key leadership role within the depot, responsible for the safe, efficient and cost-effective running of a busy warehouse operation. You'll lead Warehouse Managers, Team Managers and operational teams, ensuring excellent service to customers while creating a positive and engaging working environment for colleagues.

If you have experience managing large teams within a warehouse, logistics, distribution or FMCG environment, we'd love to hear from you.

What you'll be doing

Leading the Operation

• Managing the day-to-day performance of the warehouse across all operational areas and shifts.
• Leading, coaching and developing Warehouse Managers, Team Managers and warehouse colleagues.
• Creating a culture of accountability, engagement and continuous improvement.
• Supporting succession planning and developing future operational leaders.

Driving Performance

• Delivering productivity, service and operational KPI targets.
• Using operational data to identify trends, solve problems and improve performance.
• Balancing labour, resource and cost requirements to meet customer demand.
• Leading improvement projects and implementing operational change.

Safety, Compliance and Standards

• Promoting a strong health and safety culture across the operation.
• Ensuring compliance with all Health & Safety, Quality, Environmental and Food Safety requirements.
• Supporting audits, investigations and corrective actions.
• Maintaining high standards of housekeeping, stock control and operational discipline.

Working across the Depot

• Collaborating closely with Transport, Customer Service, Sales and Depot leadership teams.
• Supporting depot-wide objectives and customer service performance.
• Driving stock accuracy, reducing damage and improving operational efficiency.

About you

You'll need:

• Experience managing large teams within a warehouse, logistics or distribution environment.
• Strong leadership and people management skills.
• Experience delivering operational KPIs and managing performance.
• The ability to motivate, coach and develop teams.
• Strong problem-solving and decision-making skills.
• Budget management and commercial awareness.
• Confidence using warehouse systems and operational data to make informed decisions.

It would be beneficial if you have experience within FMCG, foodservice, grocery distribution or a multi-temperature environment.

Flexibility

This is a hands-on leadership role. You'll be expected to maintain a visible presence across the operation and work flexibly across day, night and weekend shifts when required.

Why join us?

This is an opportunity to take ownership of a significant warehouse operation, lead a large team and make a real impact on performance, service and colleague engagement.

In return, you'll receive development opportunities and the chance to be part of a business that continues to invest in its people and operations.

About us

Our journey began back in 1929. Since then, we've continued to build a strong and resilient business with a great future. It's why we believe we're the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you'll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we'll match you (after year 1, we'll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We're on a journey towards creating the best possible workplace. We've got some way to go, but we're building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!