Warehouse Management system Business Analyst

Axiom Software Solutions Limited; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software solutions provider in London is seeking a Business Analyst to act as a liaison between customers and the delivery team. The candidate will focus on managing customer expectations and driving project success through effective engagement and solution design. A strong background in BY WMS and excellent stakeholder management skills are essential. This role offers opportunities to engage in market research and enhance domain expertise while ensuring high customer satisfaction.

Qualifications

• Minimum 4-5 end-to-end implementations of BY WMS or extensive warehouse management support.
• Strong knowledge of SCM Planning concepts, practices, and procedures.
• Hands-on experience in integration, batch processes, and functional customizations.

Responsibilities

• Liaise between customer and delivery team to understand customer requirements.
• Contribute to RFP responses and customer presentations.
• Conduct User Acceptance Testing and Integration Testing.

Skills

Customer expectation management

Stakeholder management

Solution Architecture

Agile principles

Root cause analysis

Business analysis

Tools

JIRA

BY WMS

Oracle PL/SQL

Job description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Job Description

• Min 4-5 end-to-end implementations of BY WMS or extensive warehouse management support
• Strong in managing customer expectations, stakeholder management, regular reviews, and customer management
• Focus on delivery-led growth leading to increased revenue generation
• Contribute to RFP responses, customer presentations and project estimations
• Strong knowledge of SCM Planning concepts, practices, and procedures
• Expert in customization of WMS models, conversant with MOCA, custom operation plan release mechanism in warehouse planning.
• Functional & Technical hands-on experience in BY WMS.
• Build custom functionalities in BY WMS
• Hands-on experience in BY integration, batch processes, Solution Architecture
• Hands-on experience in MOCA, Oracle PL/SQL components and fine-tuning SQL process
• Familiarity with agile principles and project management
• Ability to produce quality deliverables with minimal supervision and direction
• Hands-on experience in handling business requirements in JIRA and similar tools
• Ability to conduct Business End user Training and grooming internal talent pool
• Ability to demonstrate a high level of responsiveness and a sense of urgency
• Process oriented with ability to problem solve and think outside of the box
• Experience to independently manage presentations to Customers and Stakeholders

Engagement with delivery team

1. Periodic cadence with delivery team
   • Provide them with customer feedback/ inputs on the proposed solution
   • Review the test cases to check 100% coverage of customer requirements
   • Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
   • Deploy and facilitate new change requests to cater to customer needs and requirements
   • Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
   • Conduct Integration Testing and User Acceptance demo's testing to validate implemented solutions and ensure 100% success rate
   • Use data modelling practices to analyze the findings and design, develop improvements and changes
   • Ensure 100% utilization by studying systems capabilities and understanding business specifications
   • Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
2. Support Project Manager/ Delivery Team in delivering the solution to the customer
   • Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
   • Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
   • Ensure Customer Satisfaction through quality deliverable on time

Build domain expertise and knowledge

• Engage and interact with other BA's to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight