Warehouse General Manager

Elevation Recruitment Group; Bury St Edmunds; On-site; GBP 60,000 - 90,000; Full time

Job summary

Elevation Procurement & Supply Chain is hiring a Warehouse General Manager to lead the opening and ongoing operation of a new Bury St Edmunds site. You will oversee all aspects of warehouse operations for ecommerce fulfilment, drive a 3PL-to-in-house transition, and build a high-performing team responsible for stock accuracy and service levels.

You will shape processes, set performance expectations, and partner with senior stakeholders to enable scalable growth in a fast-paced ecommerce

Qualifications

• Proven leadership in warehouse management.
• Experience in ecommerce or high‑volume distribution.
• Strong inventory control and stock accuracy.
• Knowledge of health and safety standards.

Responsibilities

• Lead the opening of a new warehouse site, including layout and go-live readiness.
• Oversee 3PL to in-house transition with minimal service disruption.
• Manage daily warehouse ops: goods-in, storage, picking, packing, dispatch, returns.
• Build and develop a high-performing warehouse team with clear performance expectations.
• Implement robust inventory control to ensure accuracy and availability.
• Enforce health and safety standards in line with legislation and policies.
• Monitor KPIs, analyse data, and drive productivity improvements.
• Collaborate with ecommerce, customer service and supply chain teams to align capabilities with demand.

Skills

Leadership & team management

Warehouse operations

Inventory control

WMS

Education

Degree in logistics/supply chain/operations

Tools

WMS

Job description

Elevation Procurement & Supply Chain are delighted to be partnered with a rapidly growing ecommerce retail organisation, with the search & selection of a Warehouse General Manager for their new Bury St Edmunds site operation. Transitioning from a third party provider into a directly managed, in-house operation, you will lead the end to end operation, for national ecommerce distribution. .

Step into a pivotal leadership role where you'll shape and grow a new warehouse operation from the ground up. This is a rare opportunity to open a site in Bury St Edmunds, bringing a previously outsourced 3PL operation in-house and building a high-performing team to support a fast-paced ecommerce business. You'll have genuine ownership over warehouse strategy, performance, and continuous improvement.

About the Role:

You will lead the opening and ongoing management of a new warehouse facility, overseeing all aspects of operations to ensure efficient, accurate, and safe handling of stock. Working closely with senior stakeholders, you will manage the transition from a 3PL provider to an in-house operation, designing processes that support ecommerce fulfilment and future growth. Your impact will be seen in improved service levels, stock accuracy, and operational efficiency.

Key Responsibilities:

• Lead the end-to-end opening of a new warehouse location, including layout planning, resource allocation, and go-live readiness.
• Manage the transition from a 3PL model to an in-house warehouse operation, ensuring minimal disruption to service and clear process handovers.
• Oversee daily warehouse operations, including goods-in, storage, picking, packing, dispatch, and returns for ecommerce orders.
• Build, lead, and develop a warehouse team, setting clear performance expectations and fostering a culture of accountability and continuous improvement.
• Implement and maintain robust inventory control processes to ensure stock accuracy and availability.
• Establish and enforce health and safety standards, ensuring full compliance with relevant legislation and company policies.
• Monitor operational KPIs, analyse performance data, and drive initiatives to improve productivity, accuracy, and service levels.
• Collaborate with ecommerce, customer service, and supply chain teams to align warehouse capabilities with demand and business objectives.

Key Requirements:

• Proven experience in a senior warehouse management role, ideally as a General Manager or equivalent.
• Demonstrable track record of leading warehouse operations within an ecommerce or high-volume distribution environment.
• Strong leadership and team management skills, with experience building and developing warehouse teams.
• Hands-on experience managing inventory control and stock accuracy in a fast-paced setting.
• Solid understanding of warehouse processes, systems, and best practices, including picking, packing, and dispatch.
• Comprehensive knowledge of health and safety regulations and practical experience implementing compliant procedures.
• Experience managing operational change, including transitions from 3PL to in-house or similar transformation projects.
• Confident in using warehouse management systems (WMS) and interpreting operational data to inform decisions.
• Experience opening new warehouse sites or greenfield operations.
• Background in multi-channel fulfilment, including ecommerce and retail/wholesale.
• Exposure to automation, scanning technology, or process optimisation tools within a warehouse environment.
• Ability to contribute to strategic planning and budgeting for warehouse operations.
• Experience working within SME or growth-focused businesses undergoing scale-up.

Qualifications:

• Relevant qualification in logistics, supply chain management, operations management, or a related discipline (e.g. HNC/HND, degree) preferred.
• Formal training or certification in health and safety (e.g. IOSH, NEBOSH) highly desirable.
• Evidence of leadership or management training/certification beneficial.

If you're ready to take full ownership of a new warehouse operation and lead a key transition from 3PL to in-house, we'd like to hear from you.