Warehouse Coordinator

Absolute Solutions Group; Middlewich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-established logistics and supply chain client is seeking a Warehouse Coordinator / Office Support Assistant to enhance their busy operations team. You will manage back-office processes and provide excellent service to both internal departments and customers, while utilizing various systems to support operational efficiency.

Qualifications

• 1+ years’ experience in a similar office or coordination role.
• Familiarity with ERP systems such as SAP.
• Experience with Warehouse or Transport Management Systems.

Responsibilities

• Operate back-office systems including Warehouse Management Systems and ERP software.
• Manage incoming customer calls and service inquiries professionally.
• Accurately process and input customer orders using ERP systems.

Skills

Organisational skills

Time management

Communication

Problem-solving

Customer-focused attitude

Education

GCSEs in English and Maths

Tools

ERP systems

Warehouse Management Systems

Microsoft Office

Job description

Social network you want to login/join with:

My well-established logistics and supply chain client is looking for a Warehouse Coordinator / Office Support Assistant to join its busy operations team. This role plays a vital part in maintaining efficient back-office processes while also delivering excellent service to internal departments and external customers.

You’ll be working primarily in an office environment, with regular use of phone, email, and Warehouse Management Systems (WMS), while occasionally supporting operational activity in the warehouse.

Key Responsibilities:

Operate back-office systems including Warehouse Management Systems (WMS) and ERP software

Sort and distribute incoming communications efficiently, primarily via email

Manage incoming customer calls and service inquiries professionally and helpfully

Accurately process and input customer orders using ERP systems

Liaise with warehouse and transport teams to support smooth operational coordination

Perform reception duties when required

Handle customer complaints and complete non-conformance reports where necessary

Provide timely, empathetic responses to customer issues, offering effective solutions

Follow company procedures, communication protocols, and compliance standards

Proactively support team goals and contribute to a positive working environment

What they are looking for:

Strong organisational and time management skills

Clear written and verbal communication skills

Ability to multi-task and prioritise in a fast-paced setting

Basic computer skills and proficiency in Microsoft Office (Excel, Outlook, etc.)

Problem-solving mindset with a customer-focused attitude

Confidence in handling sensitive queries with empathy and professionalism

Preferred Qualifications / Experience:

1+ years’ experience in a similar office or coordination role

Familiarity with ERP systems such as SAP

Experience with Warehouse or Transport Management Systems

GCSEs (or equivalent) in English and Maths