Warehouse Assistant Level 2- On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00

QVC; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join QVC as a Warehouse Team Member in the Returns team at our Knowsley Customer Operations Centre in Liverpool. This role offers competitive hourly pay and requires basic PC skills alongside a commitment to punctuality and customer service. Training is provided for all applicants, making it a suitable opportunity for those new to warehouse roles. Your focus on quality will contribute to an excellent customer experience.

Benefits

Competitive compensation

Paid time off

Company discounts

Employee assistance program

Parental leave

Paid volunteer hours

Qualifications

• No warehouse experience required as full training is provided.
• Basic PC skills for data entry and navigation are necessary.
• Must be detail-oriented with a focus on quality customer service.

Responsibilities

• Responsible for refunding customer returns within a 48-hour timeline.
• Lifting and loading items up to 25KG may be required.
• PC-based tasks including data processing and customer service interactions.

Skills

Basic PC skills

Attention to detail

Deadline driven

Energy and motivation

Commitment and punctuality

Job description

UK875

Distribution is about getting the right stock, to the right place, at the right time.

Here at our QVC Customer Operations Centre in Knowsley, our warehouse team members get this right, meaning we make a great experience for our customers all over the country!

Please view our video to find out more about what it’s like to work in the Returns team at QVC!

Hourly Pay

• £13.00 per hour

Contract type

Temporary until 1st February 2025

Working hours – Evenings: On Call 22.5+15 Mon-Fri 15:00-23:00

• Guaranteed minimum of 22.5 hours per week which can be flexed up to a further 15 hours per week when required by the business.
• The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00
• You will given 2 weeks’ notice of your working hours each week.

What will I be doing as a Warehouse Team Member in the Returns team?

• The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline.
• It is not your typical Warehouse role, as it is PC-based however some returns roles include; a requirement to lift and load heavy items of up to 25KG and the use of fork lift trucks.

About You – What you will need to be effective in your role:

• Don’t worry if you have not got any warehouse experience as you will receive full training and support
• As this role is PC-based, basic PC skills are required (i.e Data entry, basic PC navigation between different screens)
• Eye for details, as Quality Customer Service is our number one priority
• You’ll be a great fit for us if you are deadline driven, can handle goods with efficiency and accuracy, can learn quickly and have the right mix of energy and motivation.
• As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and as part of a team, therefore commitment and punctuality are essential within this role.

Once you have applied for this position, please contact your Leader and advise them of this as they will need to complete your most recent performance rating, productivity, reliability and quality as part of the selection process.

Applications for this role closes Thursday 3rd July 2025 and no applications will be accepted after the closing date.

#LI-Onsite

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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