Warehouse Assistant

Tapi Carpets & Floors; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join Tapi Carpets & Floors as a Warehouse Coordinator, where you'll manage warehouse operations and ensure smooth logistics for customer orders. This role offers a chance to develop within a supportive team environment, emphasizing customer service and operational efficiency. Enjoy benefits like discounts and a day off for your birthday while contributing to a thriving flooring retailer.

Benefits

25% colleague discount

Salary sacrifice pension

Perks platform with discounts

Employee Assistance Programme

A day off for your birthday

Cycle to work scheme

Qualifications

• Great team player with a desire to go above and beyond.
• Reliable, trustworthy, and punctual.
• Ability to use Tapi technology.

Responsibilities

• Organising and maintaining the effective running of the Warehouse.
• Overseeing deliveries and ensuring quality control.
• Planning and organising customer orders for fitting.

Skills

Customer Service

Organisational Skills

Communication Skills

Attention to Detail

Job description

The Role

We have an exciting opportunity for someone who is passionate about people, customer service and is super organised! This role is all about keeping the warehouse in a super organised running order along with making sure our fitting partners are loaded and ready to make our customers vision come to life. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.

Your Tapi responsibilities:

• Responsible for organising and maintaining the effective running of the Warehouse.
• Oversee and take deliveries, ensuring high levels of quality control procedures are in place.
• Monitor all goods in and goods out.
• Ensure stock control procedures are followed to an excellent standard.
• Ensure that stock and assets are recorded accurately and securely.
• Ensure strategies are in place to minimise the loss of stock.
• Regularly plan and liaise with multiple fitting partners in store.
• Proactively organise and plan customer orders in advance, ready for fitting partners to collect and install.
• Operate a forklift truck (training will be provided).
• Safely and efficiently moving and handling stock and other items in the warehouse.
• Maintain maximum security within the Warehouse.
• Comply with all Health, Safety & Security requirements set out by Tapi.
• Work together with your store team to “wow” our customers at every turn.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
  
• Cycle to work scheme

ABOUT YOU:

You’re a great team player who understands how your individual contribution impacts store trade. You’re super reliable, trustworthy and punctual with a desire to go above and beyond for your team. You’re passionate about what you do.

You recognise that every interaction is important when liaising with colleagues, fitters and in some cases, customers – so great communication skills are a must.

You have an eye for detail when checking goods, as well as a thoroughness to keep records up to date and well documented – and the ability to use Tapi technology.

You’re always 2 steps ahead, planning and organising stock against a busy fitting schedule and running a super-efficient operation.

You appreciate that the safe operation of mechanical handling equipment and manual handling is of upmost importance, so you keep this front of mind and are diligent in all safety processes.

Get to know us!

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!

Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remainedoutstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.

So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!

We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.