Warehouse Assistant

Dobbies Garden Centres; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in Bury St Edmunds is seeking a Warehouse Assistant to enhance customer experience and support warehouse operations. The role involves providing exceptional customer service, maintaining high standards in the warehouse, and working collaboratively with the team. Ideal candidates will possess a passion for customer service and retail experience. This position offers various benefits including generous discounts and access to development programmes.

Benefits

Generous annual leave

Uncapped discounts across stores

Access to financial wellbeing support

Confidential support services

Development programmes

Qualifications

• Passion for delivering great customer experience.
• Experience in retail and understanding of stock processes.
• Ability to work well within a team.

Responsibilities

• Providing excellent customer service.
• Supporting warehouse team with deliveries.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer service skills

Teamwork

Operations expertise

Stock process understanding

Forklift truck license

Ability to learn new skills

Job description

Our Warehouse Assistants play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty and maintaining high warehouse standards.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Supporting the warehouse team by booking in and receiving deliveries, whilst maintaining warehouse standards
• Ensuring all store equipment is well looked after
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, restaurant service - an ideal opportunity to gain more skills and experience

Who We Are Looking For

• You have a passion for delivering a great customer experience, serving everyone with a smile
• You’ll bring operations expertise with experience in retail and an understanding of stock processes and systems - a relevant forklift truck license would be ideal
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hard working attitude along with you
• You are eager to learning new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with the ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate diverse and committed to making it work for our customers

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.