Warehouse and Office Administrator

ACRS Ltd; West Midlands; On-site; GBP 12,000 - 16,000; Full time

Job summary

A leading company in air conditioning and refrigeration is seeking an administrative support professional who thrives in a customer-focused environment. The role involves stock management, order processing and requires strong communication skills. Candidates will receive training and enjoy a collaborative work environment.

Benefits

28 Days Annual Leave (Includes Bank Holidays) pro-rata

Pension available after qualifying period

Qualifications

• Strong client and team working skills.
• Proficiency in computer applications especially MS Office and CRM Systems.
• Experience in a similar role desirable.

Responsibilities

• Stock and Parts Management.
• Sales order processing and customer invoice management.
• Logging goods into the CRM system.

Skills

Verbal communication

Client working skills

Organisational skills

Multitasking

Time management

Computer literacy

Education

GCSE English & Maths Grade C or above

Tools

MS Office

CRM Systems

Slack

Job description

About The Role

We are looking for a natural communicator who loves delivering the very best service for your customers and in return is looking for a Company that values your contribution working in air-conditioned offices.

ACRS is Worcestershire’s leading air conditioning and refrigeration specialist, installing and servicing for clients across the county and beyond. We moved to purpose-built premises in Pershore 4 years ago, we are now looking to add to our ever-growing team.

On a day-to-day basis you’ll work alongside the Office Manager and Logistics and repairs quotation administrators in a supporting role and ultimately covering for holidays and sickness in full as required. Key duties of the role will be accepting Goods-In to the warehouse and logging goods into the flow of work, from accepting delivery, checking quantities, logging on CRM system and notifying staff using our communication system, which keeps all on-site and off-site staff fully up to date.

In This Busy Role Your Duties Will Include

• Stock and Parts Management
• Sales order processing
• Supplier PO placement
• Processing Job Sheets and Conversion to Invoice
• Customer invoice management
• Keeping Tracker software up to date
• Logging refrigerants in and out
  
  

About You

We'll provide you with training to ensure that you’re confident, equipped and empowered to carry out the role confidently.

To succeed in the role, you will have the following:

• Demonstrable administrative and customer service skills
• Ability to understand products (Desirable)
• Good interpersonal and communication skills - including negotiating and influencing. You’ll have the ability to engage and build relationships with customers
• Able to work both independently and as part of a team - you'll be an effective team member with a highly supportive, collaborative approach
• Results driven approach
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and line management instruction
• A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to offering up ideas and improvement to existing processes would be advantageous
• A good level of computer literacy in MS Office packages and ideally in CRM systems and Sage. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
  
  

This job description Is intended to give the post holder an appreciation of this position and the range of duties. Specific tasks/objectives will be agreed with the post holder throughout the period of employment. The job description may be varied by the Company to reflect changes in the post holder’s role and/or the needs of the business and absence cover for other employees.

The post holder may also be required to undertake other related duties not listed in this Job description from time to time according to the needs of the business.

Essential Skills

Great verbal communication.

Strong client and team working skills.

Strong organisational skills, including multitasking and time management.

Proficiency in computer applications especially MS Office and CRM Systems.

Knowledge of the business communication platform Slack would be desirable.

Use to working in a high speed, sometimes pressured environment dictated by the weather.

Desirable Skills

Experience in a similar role essential but training specific to the role within the Air Conditioning and Refrigeration industry will be provided.

Qualifications

GCSE English & Maths Grade C or above

Business Qualifications

Remuneration & Benefits

Rate of pay will range from £12,500k to 15,500k - depending on age and experience

28 Days Annual Leave (Includes Bank Holidays) pro-rata

Pension available after qualifying period also dependent on age.

Hours of Work

9.30am to 2.30pm - Monday to Friday - half hour lunch break