Warehouse Administrator & Customer Service Agent

Zendbox | eCommerce Fulfilment Specialist; Paddock Wood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading eCommerce fulfilment company in Paddock Wood is seeking a Warehouse based Administrator and Customer Service Agent. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries. The ideal candidate will have a proactive attitude, good IT skills, and experience in warehouse operations. This positions offers a dynamic work environment along with training and professional development opportunities.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive attitude with a strong customer-first mindset.
• Good IT skills, particularly in Microsoft Word and Excel.
• Excellent attention to detail and strong communication skills.
• Previous warehouse experience is an advantage.

Responsibilities

• Act as the first point of contact for customers.
• Resolve customer inquiries via email, phone, and chat.
• Provide information regarding order processing and shipping.
• Document customer interactions accurately.

Skills

Customer-first mindset

Good IT skills

Attention to detail

Strong communication skills

Work ethic and reliability

Tools

Microsoft Word

Microsoft Excel

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat
• Provide timely and accurate information regarding order processing, shipping, and product availability
• Collaborate with internal teams to address customer concerns and escalate issues as necessary
• Document customer interactions and update records to ensure accurate tracking of inquiries
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate
  
  

Requirements

What you'll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy
  
  

Benefits

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions