Warehouse Administrator & Customer Service Agent

ZendBox; Paddock Wood; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leader in eCommerce fulfilment is seeking a Warehouse based Administrator and Customer Service Agent to provide exceptional support. You will be the first point of contact for customers, resolving inquiries and providing information regarding order processing. Ideal candidates will have strong customer service skills, attention to detail, and previous warehouse experience. This role offers a competitive salary and benefits package in a dynamic work environment.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive attitude with customer-first mindset.
• Good IT skills including Microsoft Word and Excel.
• Excellent attention to detail and strong communication skills.

Responsibilities

• First point of contact for customers, resolving inquiries via email, phone, and chat.
• Provide information regarding order processing, shipping, and product availability.
• Document customer interactions and update records accurately.

Skills

Customer-first mindset

IT skills (Microsoft Word, Excel)

Attention to detail

Strong communication skills

Reliability

Tools

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.
  
  

Requirements

What you’ll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy
  
  

Benefits

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions