Warehouse Administrator

InPost Ltd.; Coventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

The Coventry-based InPost Ltd. is seeking a Warehouse Administrator to join our busy team, with shift Mon-Fri 06:00–14:30 and a stated salary of £28,090.14 per annum.

You will manage day books, book in titles in Goods In, move stock, handle customer emails and maintain accurate data across spreadsheets and the Stirling WMS system. The role emphasizes high standards of service, attention to detail, and collaborative teamwork.

Qualifications

• Proven experience handling customer inquiries with clear communication.
• Ability to maintain accurate data and records.
• Strong MS Office skills and data entry.
• Eligibility to work in the UK.

Responsibilities

• Manage and maintain accurate day books of stock processed through the warehouse using the WMS application (Stirling).
• Book in titles within the Goods In area, ensuring deliveries are accurately checked and recorded.
• Coordinate the movement of stock following Goods In, ensuring items are processed and transferred to the correct warehouse areas.
• Communicate with customers via email regarding incoming stock, delivery updates, and related enquiries.
• Investigate and resolve stock issues, including quarantined or non-conforming titles, in line with warehouse procedures.
• Accurately input and maintain data in spreadsheets and internal systems to support customer feedback and reporting.
• Provide general administrative support and undertake additional ad-hoc duties as required to support warehouse operations.

Skills

Customer service

Communication

Attention to detail

Time management

Team player

Problem solving

Tools

Stirling WMS

Microsoft Office

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Warehouse Administrator to join our Coventry team!

The InPostNewstrade division specialises in final-mile delivery for newspaper publishers and magazine distributors, covering 75% of the UK and Ireland with a 45% market share. Operating from 36 locations, it delivers almost 1bn newspapers, magazines, and collectibles to around 21,000 customers. The division includes core final-mile operations, magazine primary distribution, corporate distribution, outsourced retail consultancy, and airside media placement.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

As an integral part of the InPost team, you will collaborate closely with colleagues across the business to understand and meet the needs of customers and suppliers, ensuring clear communication and consistently high standards of service delivery. You will take ownership of managing customer enquiries, providing timely and effective support, assisting with procurement activities, and maintaining accurate, up to date data and records. Through your attention to detail and proactive approach, you will help facilitate smooth day-to-day operations and contribute to the overall efficiency and success of the team.

Location: InPost Newstrade Imperial Park, Siskin Parkway West, Coventry, CV3 4PB

Shift Pattern: Monday - Friday

Hours: 06.00am - 14.30pm

Salary: £28,090.14 per annum

What you’ll be doing:

• Manage and maintain accurate day books of stock processed through the warehouse using the WMS application (Stirling).
• Book in titles within the Goods In area, ensuring deliveries are accurately checked and recorded.
• Coordinate the movement of stock following Goods In, ensuring items are processed and transferred to the correct warehouse areas.
• Communicate with customers via email regarding incoming stock, delivery updates, and related enquiries.
• Investigate and resolve stock issues, including quarantined or non-conforming titles, in line with warehouse procedures.
• Accurately input and maintain data in spreadsheets and internal systems to support customer feedback and reporting.
• Provide general administrative support and undertake additional ad-hoc duties as required to support warehouse operations.

What we need from you:

• Strong working knowledge of Microsoft Office, with advanced word-processing skills and the ability to produce clear, professional documentation.
• A genuine commitment to delivering excellent customer service and building positive relationships through effective communication and problem-solving.
• Confident written and verbal communication skills, enabling clear information sharing and effective collaboration at all levels of the organisation.
• Ability to remain calm, focused, and accurate in fast-paced or high-pressure environments while consistently meeting deadlines.
• A reliable and collaborative team player who supports colleagues and contributes to a positive and productive workplace culture.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks and competing priorities efficiently.
• Strong attention to detail, ensuring accuracy and consistency across all tasks and processes.
• A proactive commitment to maintaining high standards of quality, compliance, and safety, with a continuous improvement mindset.
• Must have the legal right to work in the UK.

Perks of the job!

We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two to three stages. Depending on the level of the role, a presentation or task may be included.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Our interviews are a combination of skills and experience + values-based competency questions. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.