Ward Receptionist - Surgery B2

NHS; Guildford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Guildford is seeking a flexible and enthusiastic Receptionist for their surgical ward. The role involves general reception duties, providing high-quality customer care, and managing administrative tasks. Candidates should possess excellent communication and IT skills, along with a proactive attitude. This substantive position offers part-time afternoon shifts, with the opportunity for career development within the organization.

Benefits

Comprehensive health and wellbeing program

Career development opportunities

Qualifications

• Previous experience in a reception or other customer-facing role is essential.
• English language skills are desirable.

Responsibilities

• Answer the telephone and carry out general reception duties.
• Provide high-quality reception services for the Trust.

Skills

Excellent communication skills

Strong IT skills

Hardworking and proactive attitude

Flexibility to work various shifts

Education

Good standard of general education

Grade C or above GCSE/equivalent

Job description

Job Summary

We are looking for a flexible, enthusiastic, committed, and hardworking person to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.

Main duties will be to answer the telephone and carry out general reception duties.

This is a Substantive position offering afternoon shifts working on Surgical Short Stay Unit. Hours - Monday, Tuesday, Thursday, Friday are 14:30-20:00 hrs and Wednesday 13:30-20:00 hrs, 28.5 hrs a week.

Suitable candidates will ideally have excellent communication skills, friendly, professional, and approachable, strong IT skills, a hardworking and proactive attitude, and flexibility to work various shifts, including evenings and weekends.

Main Duties of the Job

To provide high-quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives, or other members of the public.

The post holder is expected to organize their workload in accordance with the demands of the Department and coordinate their activities to ensure efficiency of service within the organization.

About Us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognizing that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.

Person Specification

Qualifications

• Good standard of general education (Essential)
• Grade C or above GCSE/equivalent (Desirable)
• English language (Desirable)

Knowledge

• Previous experience in a reception or other customer-facing role (Essential)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are an equal opportunities employer and welcome applications from all sections of the community.