Ward Receptionist

Somerset NHS Foundation Trust; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK seeks a front of house staff member to ensure high-quality patient care. Responsibilities include managing patient admissions, answering enquiries, and maintaining an organized reception area. Excellent communication and customer service skills are essential. The role supports a diverse and inclusive workforce with generous benefits and career development opportunities.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Blue Light Card discounts

Qualifications

• Proficient in computer literacy and typing skills.
• Prior experience in clerical or administrative tasks.
• Familiarity with electronic patient systems and databases.

Responsibilities

• Admit, discharge, and transfer patients.
• Manage telephone enquiries and create appointments.
• Keep the reception area organized and stocked.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service skills

Job description

This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties of the job

The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients.The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see the Job Description for further information, as well as a full list of duties and responsibilities.

Person Specification

Qualifications

• Computer Literacy
• Typing Skills

Experience

• Experience of general clerical/administration duties
• Experience of call handling
• Knowledge of electronic patient systems
• Knowledge of databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.