Ward Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prominent healthcare provider in Bristol seeks a dedicated individual to join their major trauma ward. Responsibilities include administrative tasks in a busy environment, ensuring patient confidentiality, and supporting the multi-disciplinary team. The ideal candidate will possess GCSEs in Maths and English and have strong communication skills. Previous experience with Microsoft Office is required. This role offers a unique opportunity to contribute to patient care in a dynamic setting.

Qualifications

• Experience within NHS or similar setting is desirable.
• Must be able to work flexibly to meet the needs of the service.

Responsibilities

• Deal with external/internal enquiries in a courteous and efficient manner.
• Carry out filing, photocopying, and scanning of case notes as required.
• Provide administrative support in a busy department.

Skills

Keyboard skills

Good communication skills

Ability to develop good working relationships

Education

GCSE in Maths and English

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Job Overview

Come and work with the friendly 25A team! We are the major trauma ward for the South West. We look after a range of trauma patients including Orthopaedic, general surgery and plastics.

Main duties of the job

• To deal with external/internal enquiries in a courteous and efficient manner
• To be aware of patient confidentiality at all times
• To carry out the filing of medical notes
• To carry out the photocopying of case notes when required
• To carry out the scanning of case notes when required
• To deal with the any phone enquiries when required
• To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
• To work under standard operating procedures (SOP’S)
• To carry out admin work in a ward environment; including, filing, open post, updating spreadsheets with patients information, booking transport and follow up appointments.
• Being the first friendly face visitors see when arriving on the ward.
• Communicating with the multi-disciplinary team.
• Previous experience of working with Microsoft Excel, Word, and Outlook is a must, CareFlow experience will be an advantage although training will be provided.
• Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Working for our organisation

You will be located on 25A, a busy major trauma ward within the Brunel Building at Southmead Hospital.

Detailed Job Description And Main Responsibilities

• To deal with external/internal enquiries in a courteous and efficient manner
• To be aware of patient confidentiality at all times
• To carry out the filing of medical notes
• To carry out the photocopying of case notes when required
• To carry out the scanning of case notes when required
• To deal with the any phone enquiries when required
• To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies
• To work under standard operating procedures (SOP’S)
• To carry out admin work in a ward environment; including, filing, open post, updating spreadsheets with patients information, booking transport and follow up appointments.
• Being the first friendly face visitors see when arriving on the ward.
• Communicating with the multi-disciplinary team.
• Previous experience of working with Microsoft Excel, Word, and Outlook is a must, CareFlow experience will be an advantage although training will be provided.
• Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Person specification

Essential criteria

• GCSE in Maths and English
• Keyboard skills
• Good communication skills
• Ability to develop good working relationships

Desirable criteria

• Experience within NHS or similar setting

Able to work flexibly to meet the needs of the service

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.