Ward Manager

Richmond Pharmacology; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Richmond Pharmacology is seeking an experienced Ward Manager to lead clinical ward activities at London Bridge. You will provide clinical leadership, oversee CTAs and study visits, and ensure adherence to ICH GCP standards while maintaining patient safety.

The role is hands-on on the ward, requires strong collaboration with the Clinical Operations Management team, and involves staff development, incident reporting, and quality assurance to support delivery of high-quality clinical trials.

Qualifications

• BSc or above in Life Sciences or related field.
• Leadership or management qualification, or proven equivalent experience.
• Experience with incident reporting and CAPA management.
• Proficient in cannulation, venepuncture, ECG and vital signs.
• Knowledge of ICH GCP guidelines.

Responsibilities

• Provide clinical and professional leadership to CTAs and ward staff.
• Ensure studies are delivered to high governance standards.
• Coordinate across clinical areas to meet study timelines and visits.
• Maintain accurate documentation of trial data per ICH GCP.
• Monitor and report adverse events; escalate as needed.
• Collaborate with procurement and COMs to ensure ward equipment availability.

Skills

Leadership

Team management

Clinical leadership

GCP compliance

Clinical trial support

Education

BSc or above in Life Sciences

Leadership/Management qualification

Job description

Ward Manager

Department: Operations

Employment Type: Permanent

Location: Richmond Pharmacology HQ

Description

Job Title: Ward Manager

Location: London Bridge, SE1

Term: Permanent, Full-time

Salary: Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)

The Ward Manager is an experienced, independent research practitioner working in partnership with the Clinical Operations Management team to lead the delivery and growth of clinical research. The post holder provides clinical and professional leadership and line management to Clinical Trials Associates (CTAs).

This is a hands-on role, requiring the post holder to be present on the ward to directly support clinical trial activities, including the day-to-day management of screening, outpatients and study visits. The post holder also provides support, education and professional development to CTAs, ensuring that clinical trial procedures take place at the scheduled time.

Main duties and responsibilities

Clinical Responsibilities

• Maintaining a hands-on, visible presence on the ward to directly support clinical trial activities
• Ensuring that all studies are delivered to high research and clinical governance standards
• Coordinating across all clinical areas to achieve expected study timelines, ensuring smooth flow of study visits, screening and outpatient appointments
• Maintaining accountability for accurate and timely documentation of trial data according to ICH GCP guidelines
• Monitoring, recording and reporting adverse events, escalating serious adverse events as required
• Overseeing and supporting clinical activities - vital signs, ECG, cannulation, venepuncture, walking tests, telemetry set-up, life support cover, etc.
• Demonstrating good leadership and collaborating with the multidisciplinary healthcare team to identify and meet the needs of participants
• Ensuring participant safety is always prioritised, providing ongoing information, education and support to participants and their significant others
• Collaborating with Procurement and the Clinical Operations Managers (COMs) to ensure ward equipment is available for clinical trials

Line Management and Staff Development

• Providing clinical and professional leadership and directly line managing a team of CTAs, including performance reviews and appraisals
• Collaborating with the Scheduling Manager to ensure appropriate staffing levels
• Leading on training in both study and non-study procedures for clinical operations staff (e.g. vital signs measurements, ECGs, blood draws, telemetry)
• Collaborating with the COMs to design and participate in the induction of new staff, overseeing appropriate engagement and reducing time to autonomy
• Acting as the behavioural role model for all CTAs

Quality Assurance and Audits

• Taking personal responsibility for promoting a safe environment by proactively identifying areas of risk, and following incident, serious incident and near-miss reporting policy and procedure where required
• Taking responsibility for allocated CAPAs (Corrective and Preventive Actions), management of risk, and audits
• Fostering a culture of incident reporting and response, reflection, equal opportunity, openness, mutual respect between professions, and professional development within the ward and department
• Ensuring MHRA compliance and keeping the ward tidy, organised and inspection-ready at all times

Qualifications and Experience

• BSc or above in Life Sciences or related area
• Leadership or management qualification, or equivalent proven experience
• Experience of incident reporting and CAPA management
• Proficient in clinical skills such as cannulation, venepuncture, ECG and vital signs
• Capable of caring for an unwell participant in the event of deterioration
• Proven knowledge of ICH GCP guidelines
• Understanding of the importance of audit and quality
• Understanding of the importance and principles of infection control in a clinical environment
• Current Immediate Life Support (ILS) or Advanced Life Support (ALS) certification (Desirable)
• Teaching or mentorship qualification (e.g. Practice Supervisor/Assessor) (Desirable)