Ward Housekeeper

NHS; Darlington; On-site; GBP 18,000 - 22,000; Full time

Job summary

NHS is seeking a Ward Hostess/Host at Darlington Memorial Hospital to provide efficient meal services to patients. Responsibilities include maintaining food quality, ensuring safety standards, assisting in meal ordering, and supporting the catering team. Ideal candidates will have strong interpersonal skills and relevant qualifications in food hygiene.

Benefits

Excellent Performance Related Bonus Scheme

Access to a pension scheme (NEST)

Night Shift Working Allowances

Bank Holiday Working Allowances

Qualifications

• Experience in catering services preferred.
• Knowledge of food safety and allergen regulations.

Responsibilities

• Reheat meals to the highest standards of quality and safety.
• Assist with food service operations, ensuring high standards are met.
• Maintain communication with patients regarding meal preferences.

Skills

Effective interpersonal skills

Flexible approach to work

Ability to follow set procedures

Education

Level 2 Certificate in Food Hygiene

Good standard of literacy and numeracy

Job description

The Ward Hostess/Host role is responsible for the efficientand effective service of meal ordering, beverages and meals to patients at wardlevel to support ward clinical staff in the provision of a highly professionalcatering service at Darlington Memorial Hospital.

This role would be expected to follow the dutieslaid out by the Food Services Manager in the day to day operational managementof food service to patients and to ensure that a high quality, food safety and cost effective service at all times.

Main duties of the job

To work under the direction of the Food Services Managerin the reheating of nutritious and appetizing meals for all patients, to thehighest possible standards nutritional, temperature, quality, presentation,hygiene and safety

To be involved in the electronic patient meal ordering

Ensure high standards of food service, reheating of foodand ensuring quality control process throughout.

To ensure temperature monitoring and recording of allreheating of food in accordance with standards as laid down in the CateringDepartments Policies and Procedures and Hazard Analysis Critical ControlPoints(HACCP)

Assist with receipt, quality assurance and stock controlof goods received from the Central Production Unit (CPU). Correct storage andsecurity of goods, adhering to stock rotation practices in accordance withkitchen HACCP.

Assist in HygieneAudits and Cleaning Schedules inspections for your area of work is completedweekly, liaising with the Food Service Supervisors to ensure that any remedialwork is carried out.

To assist in the general cleaning of crockery and kitchenutensils using the dishwashing machine and by hand when required.

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Excellent Performance Related Bonus Scheme
• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.

Job responsibilities

To support and assist the Food Services Supervisor and FoodService Manager in the provision of a highly professional catering service atDarlington Memorial Hospital and to ensure that high quality standards are metat all times

To follow the policies and procedures laid down by thecatering services in the day to day operational management of food service andto ensure a high quality and cost effective service

To ensure that food safety and allergen regulations areadhered to at all times.

Provide and maintain a highly customer focused service toall users

Ensure that communication channels are maintained between appropriatestaff / visitor / patient groups with regard to patient catering.

Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.

Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.

Developing staff preferences,promoting flexible working arrangements, and encourage change of workingpractice following major life changing events.

Person Specification

Experience

• Effective interpersonal skills
• Industry experience within catering services

Special Skills & Knowledge

• Able to work with minimal supervision following set procedures.
• Flexible approach to work and adaptable to change

Special Requirements

• Natural & enthusiastic staff member
• Knowledge of catering sector

Qualifications

• Level 2 Certificate in Food Hygiene or working towards it
• A good standard of literacy and numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.