Ward Clerk - Renal Team

NHS National Services Scotland; Glasgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading healthcare provider in Glasgow as a Ward Clerk, where you'll play a vital role in supporting patient care and hospital operations. This position offers a unique opportunity to work within a dynamic team, ensuring that the ward runs smoothly and efficiently. You'll be responsible for managing patient admissions, discharges, and appointments while providing excellent customer service to patients and their families. With a commitment to inclusivity and community engagement, this role is perfect for those looking to make a meaningful impact in the healthcare sector. Embrace the chance to grow in a supportive environment that values your contributions.

Qualifications

• Experience with TrakCare or similar Patient Management Systems is essential.
• Strong communication skills for interacting with patients and staff.

Responsibilities

• Welcome patients and manage admissions and discharges using TrakCare.
• Ensure clerical areas are maintained and assist with patient inquiries.

Skills

Patient Management System (TrakCare)

Communication Skills

Clerical Skills

Customer Service

Education

High School Diploma

Relevant Healthcare Qualifications

Tools

Computer Systems

Office Software

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday to Friday.

(Please note the salary is Pro Rata for part time hours.)

The following sets out the core responsibilities of the Ward Clerk. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.

• Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
• Answer ward telephone calls taking/relaying messages for multidisciplinary team members. Provide information concerning the condition of patients to relatives as directed by nursing staff.
• Ensure reception/clerical staff base and waiting areas are maintained in a presentable manner [cleaning of PC’s, telephones and casenote trolley.]
• Admit, discharge and transfer patients on TrakCare computerised Patient Management System [TrakCare].
• Crosscheck bed census white board against TrakCare.
• Pre-admit patients on TrakCare.
• Arrange/request/book out-patient appointments.
• Arrive/Discharge clinic patients.
• Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
• Arrange interpreter services.
• Requests patient casenotes update TrakCare casenote tracking system whenever patient records are received or leave the ward area.
• Prepares admission packs with all required documentation.
• Prepares paper casenotes and clinical/nursing documentation packs for new admissions.
• Prints/replenishes patient identification labels.
• Liaises with medical staff regarding results sign off.
• Files patient loose documentation after discharge in scanning folder/case note Scans residual filing/paperwork post discharge.
• Emailing of patient information in line with NHSGGC Board policy.

Informal contact: Linda Kelly, Renal & CIC Admin Manager, 07977 742015, [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.