Ward Clerk/Receptionist - SDEC/SSU

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Ward Clerk/Receptionist for their Same Day Emergency Care unit. The role involves managing patient interactions, supporting nursing staff, and ensuring a smooth patient experience. Ideal candidates will have strong communication skills, customer care experience, and the ability to handle a fast-paced environment. Join a supportive team dedicated to providing excellent patient care.

Qualifications

• Ability to manage an ever-changing fast paced workload.
• Excellent communication skills.
• Customer care experience.

Responsibilities

• Assist patients with a warm and friendly reception service.
• Prepare medical certificates and arrange diagnostic tests.
• Manage patient's stay by initiating Nursing Records.

Skills

Communication

Customer Care

IT Skills

Workload Management

Willingness to Learn

Job description

5 days ago Be among the first 25 applicants

We are currently looking for an enthusiastic and motivated Ward Clerk/Receptionist to join our Same Day Emergency Care unit (SDEC) and Short Stay Unit (SSU) in the Urgent and Emergency Care division.

You Must

• Have the ability to manage an ever-changing fast paced workload.
• Have excellent communication skills.
• Be able to manage and prioritise your workload.
• Have customer care experience
• Have IT skills
• A willingness to learn
• Be able to commit to working long days and weekends
  
  

We will provide you with a complete induction and support continuing development through yearly appraisals.

If you have the drive to provide an excellent patient experience and an enthusiasm for personal and service development within a clinical setting we are waiting to hear from you.

To assist patients in their visit to ward/unit by providing a warm and friendly reception service, collecting accurate and appropriate data from them and providing advice and assistance to ensure a smooth visit for all patients who attend the ward.

To assist the nursing staff in the management of the patient's stay by carrying out the following:

• Initiating the Nursing Records system and preparation of the patient's identity band
• Preparing medical certificates for patients as required
• Arranging diagnostic tests
• The arranging of ambulance transport, as directed by the Nursing Staff
• Arranging follow up outpatient appointments on discharge from the ward/unit
  
  

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

For further details / informal visits contact: Name: Rajveer Grewal Job title: Deputy Sister Email address: [e-mail] Telephone number: 01623 622515

Dan Exell - Lead Nurse SDEC

or

Rajveer Grewal - Deputy Sister

01623 622515 Ext. 2238

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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