Ward Clerk / Receptionist Band 2

United Lincolnshire Hospitals Nhs Trust; Swineshead; On-site; GBP 18,000 - 21,000; Full time

Job summary

United Lincolnshire Hospitals NHS Trust is seeking a caring, motivated ward clerk to join our Rainforest Ward. You will be the first point of contact for children and their families, greet visitors, handle phone queries and provide administrative support to the ward.

The successful candidate will support ward administration and help maintain a patient- and family-centered environment. The role requires empathy, excellent communication and the ability to work under pressure.

Qualifications

• GCSE English language Grade C or above required.
• Experience as ward clerk in a health care setting would be advantageous.
• Previous experience in a health care setting is preferred.

Responsibilities

• Be the first point of contact for children and their families.
• Greet visitors, manage phone queries and provide administrative support.
• Support ward administration and help maintain a patient- and family-centered environment.
• Assist with general ward duties as required.

Skills

Empathy

Communication skills

Working under pressure

Flexibility

Autonomy

Teamwork

Education

GCSE English (Grade C or above)

Job description

We are looking to recruit a caring, motivated and enthusiastic individual to join our team on Rainforest Ward. You will be the first point of contact for children and their families, and greeting visitors, managing phone queries and providing administrative support are key aspects of this role.

In addition, the roles requires empathy, excellent communication skills and the ability to work under pressure.

The successful candidate needs to be flexible and able to work autonomously but also show be able to work effectively within the team.

Candidates must possess a GCSE in English language Grade C or above. Previous experience as ward clerk and working in health care setting would be an advantage.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).