Ward Clerk/Receptionist

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A renowned healthcare organization is seeking a part-time Ward Clerk/Receptionist at Farnham Hospital to assist with administrative tasks in a busy department. The role involves managing telephone calls, maintaining patient records, and supporting staff. Successful candidates should have GCSE qualifications and general office experience, with a strong focus on communication. This position offers flexible hours to accommodate work-life balance.

Benefits

First class development opportunities

Inclusive and disability confident employer

Commitment to work life balance

Qualifications

• General Office experience is essential.
• Computer literate.
• Healthcare experience is desirable.

Responsibilities

• Manage telephone enquiries and visitor interactions.
• Maintain patient details on electronic systems.
• Provide administrative support to medical staff.

Skills

Good communication skills

Ability to work in a busy environment

Teamwork

Education

GCSE English & Maths or equivalent

Excel and Word qualification

Job description

Job Overview

This job opportunity at Farnham Hospital Bentley ward is for a Ward Clerk/Receptionist to support the administrative needs of a busy department. The role is part-time (30 hours per week) on a 12 month fixed term contract and requires someone who is dynamic and professional to assist with reception duties and clerical tasks.

Main duties of the job

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Ward Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues and following up these requests
• Assist with the completion of patient menus and distributing food on the ward
• Order needing stock
• Ensuring devices are serviced
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE English & Maths or equivalent
  
  

Desirable criteria

• Excel and Word qualification
  
  

Experience

Essential criteria

• General Office experience
• Computer literate
  
  

Desirable criteria

• Healthcare experience
• Previous front facing customer service experience
• Previous experience working as part of a team
  
  

Skills & Knowledge

Essential criteria

• Good communication skills
• To work well in a team
• Ability to work in a busy environment
  
  

Desirable criteria

• EROS ordering knowledge
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now