Ward Clerk - Part time | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in London is looking for a highly motivated Band 2 Ward Clerk to join the Hyper Acute Stroke Unit. This role requires excellent customer service skills and attention to detail, as you will be the first point of contact for patients and visitors. You will assist with administrative tasks to support the ward's operations. This position is part-time at 15 hours per week, specifically on Thursdays and Fridays.

Benefits

Career development opportunities

Flexible working arrangements

Wellbeing schemes

Qualifications

• Experience in administrative tasks in a healthcare setting.
• Ability to manage data using electronic patient records.
• Strong communication skills for answering phones and emails.

Responsibilities

• Ensure patient information is maintained, stored, and shared correctly.
• Greet patients, visitors, and staff upon arrival.
• Support the ward with various administrative tasks.

Skills

Excellent customer service skills

Attention to detail

Record keeping

Job description

An exciting opportunity has arisen for a highly motivated and experienced Band 2 Ward Clerk to join the Hyper Acute Stroke Unit (HASU) at Charing Cross Hospital.

As a Band 2 Ward Clerk you will be a vital member of the ward team, ensuring patient information is maintain, stored and shared correctly. You will also be the first point of contact for patients and visitors to the ward so a high level of customer service and professionalism is required. This is a job share (15 hours per week, with set days Thursday and Fridays only).

What we offer:
• Direct support from the ward manager and their deputies.
• On-going training and access to a wide range of learning, development and innovation opportunities.
• Quality Improvement & Leadership courses.
• Full induction programme and team-based (self) rostering

Help take your career in the right direction, develop your skills and make a real difference in the lives of our patients and their families.

Please contact the hiring manager if you have any questions about this process.

Please ensure that you check your emails regularly throughout the recruitment process.
• Excellent record keeping in line with GDPR, Caldicott Principles and Trust policy.
• Excellent customer service skills ensuring that patients and visitors have a positive experience of the ward and that any enquiries are handled with care and attention to detail.
• Supporting the ward with administrative tasks, including preparing patient information, managing data using the patients electornic patient record and ordering supplies.
• Answering the telephone and emails in a professional and courteous manner.
• Greeting patients, visitors and staff on their arrival to the ward and ensuring front door security is maintained, raising any concerns to the nurse in charge and the ward manager.
• Any other adminsitrative tasks within scope as delegated by the ward manager.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Thursday 31 Jul 2025