Ward Clerk Paediatrics

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare institution in Milton Keynes seeks a Ward Clerk for the Paediatrics ward, providing essential administrative support and ensuring confidentiality. The ideal candidate will excel in communication and IT skills, with experience in a fast-paced environment. Flexible working opportunities are available, and a comprehensive benefits package is offered.

Benefits

Free on-site parking

Free Refreshments

Great flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

Extensive staff health and well-being programme

Qualifications

• Experience of using IT packages.
• Experience in dealing with the public/customer care.
• Experience of working in the NHS.

Responsibilities

• Provide administrative support to the Ward Manager and clinical staff.
• Manage electronic patient records and ensure up-to-date information.
• Greet visitors and maintain ward safety.

Skills

Organisational skills

Effective written and verbal communication

Ability to work under pressure

Proficient in Word/Excel/Outlook

Education

GCSEs in Maths and English or equivalent

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Ward Clerk Paediatrics

The closing date is 20 October 2025

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

Are you passionate about providing exceptional administrative support to a team? Are you able to ensure confidentiality when handling sensitive information? If so, you might be the person we need to join our team!

We are looking for a competent and professional Ward Clerk for our children's ward, which is a 22 bedded ward providing inpatient care to emergency and elective patients aged between 10 days and 16 years. As a Ward Clerk you will act as the focal point for the Ward and the team, confidentiality and patient safety always being key.

You will provide a high standard of administration support to the Ward Manager, medical and nursing staff and the wider team; interacting with other departments, patients and their visitors. You will monitor and manage the Electronic Patient Records system on the ward, ensuring an up-to-date bed state. You will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information is accurate and meets governance standards.If you feel you have these skills and qualities, and want to join our team, we look forward to hearing from you!

Please note that we are not able to offer sponsorship for this role.

Interview date: w/c 27 October 2025

Main duties of the job

Greet all visitors to the unit in a friendly, helpful and courteous manner, maintaining ward safety as per operational policy.

Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.

Order and maintain adequate supplies of equipment, printing and stationery.

Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.

Deal with personal effects and documentation relating to lost property and property belonging to patients who have died on the unit.

Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.

Provide an accurate account of bed management via electronic systems e.g. admissions, transfers and discharges.

Answer the telephone, relaying any relevant messages when required.

Book any appointments needed for patients and ensure the patients are informed of times and dates.

About us

NHS Staff Survey: 6.43% of this staff group feel they are supported at work under the 'safe and healthy' element.

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

Free on-site parking

Free Refreshments

Great flexible workingopportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job responsibilities

To be an integral part of the Paediatric Unit team, providing efficient secretarial and clerical support.

The post-holder will provide an efficient, confidential and professional secretarial service to the Paediatric clinical teams. This will include administration and secretarial support to enable provision of patient care.

Good communication with parents, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians.

To monitor and manage the hospital EPR system on the ward, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information is up to date, accurate and information governance standards are adhered to.

Team working and collaboration are vital

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• GCSEs in Maths and English or equivalent
• Willingness to train on the job
• Knowledge of role
• Awareness of how ward / department is organized
• eCare experience

Experience

• Experience of using IT packages
• Experience in dealing with the public / customer care
• Experience of working in the NHS
• Working in a busy environment

Skills

• Able to work under pressure
• Able to multi-task
• Organisational - able to initiate own tasks
• Effective written and verbal skills
• Ability to use own initiative
• Ability to deal with sensitive and complex issues
• Proficient in Word/Excel/Outlook etc

Personal and people development

• Good time management
• Able to form good inter-personal relationships with all members of the multi-disciplinary team
• Able to share knowledge
• Professional attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust