Ward Clerk - Neonatal Unit

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is recruiting for an Administrative and Clerical Assistant (Band 2) on a part-time basis to support the Neonatal Unit at The Princess Royal Hospital, Telford. The role requires friendly, patient-focused communication, IT ability and calmness under pressure; duties include answering the telephone, filing, booking appointments and helping signpost parents and visitors.

Full training will be provided.

Qualifications

• Experience dealing with the general public and providing information.
• Good IT skills and ability to use hospital admin systems.
• Willingness to undertake NVQ in Business Administration.

Responsibilities

• Answer telephone calls and respond to queries for families and staff.
• File and maintain patient records and assist with appointments.
• Signpost parents and visitors to appropriate services within the unit.
• Support clinical and nursing staff with administrative tasks.

Skills

Customer service

IT skills

Telephone etiquette

Education

NVQ Level 2 & 3 in Business Administration

Tools

Hospital administration system

Job description

Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 26 hours per week (08.00-20.00hrs) Job ref 223-WCN-717

Site The Princess Royal Hospital Town Telford Salary £25,272 per annum / pro rata Salary period Yearly Closing 14/10/2026 23:59

Job overview

An exciting opportunity has arisen to join our dynamic team within the Neonatal Unit.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, booking appointments and help with signposting parents and visitors.

Full training will be provided for the successful candidate.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

*Please note this vacancy may close early if a high number of applications are received*

Main duties of the job

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notesare inorder.Ensureidentitybracelets availablefornursingstaff.Compilesetsofrequiredblank documentation for emergency patients.
• Receive/welcomevisitorsontotheWardandinformSister/ChargeNurseordeputyofanyquerythey may have. Answerthetelephone,respondingtoquestionsorrequestsas appropriate. Requesttheservicesofalliedhealthcareprofessionalsasrequestedbynursingstaff(eg Phlebotomist/ECGTechnician/Radiographers/Porters).
• NotifyPathologyofurgentbloodspecimenswhenrequestedbynursing staff.
• Requestandcollect(ordeliverwhenrequested)notesandx-raysfromvarious departments.

You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to neonates and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non‑clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Knowledge

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
• Knowledge of hospital administration system

Experience

• Basic Computer Skills
• Customer Care Experience
• Experience within the NHS

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.